Transcript for "Spring '25 Release": Hi, everyone. Hi. Welcome to our spring release webinar. We will get started here in a couple of minutes. I'm excited to have our CEO and cofounder Dhruv here, And I am joining here from Houston. Dhruv, I think you're in you're in Chicago. So Dhruv in Chicago. Yes. Yeah. Good morning, good afternoon, everyone. Awesome. Well, let us know in the chat while we wait to get started where you're tuning in from. And if you've already taken a look at the spring release, let us know what you're most excited to hear about today. Throughout today, we'll have tie we will definitely have time for questions at the end, so please use the questions widget to submit, questions that we'll cover in q and a. Don't worry if you put it in the chat. We can push it into the our q and a, but we should have definitely some time at the end to answer questions live. And, we'll get kicked off here in about one more minute. Dhruv, what release are you most excited to talk about today? Oh, wow. That's a loaded question. Yeah. But I think I think as as first of all, as we walk through it, the work the work that Shabab is doing around zone skipping and TrackBob, I think is very, very compelling. And it really starts to highlight the benefit of scale and technology coming together to build an incredible merchant experience, Ahmed. So happy to talk more about that. How about you, Brittany? You know, I'm excited, not to, like, give it away, but I'm excited because we just named it, but, TrackBob just to be able to you know, it's a lot of what we do impacts that end customer experience. Like, we're getting your orders to your end customers after all, but it's pretty cool to, I think, have this tracking experience that's uniquely ShipBob's, and provides an extra layer of visibility that you don't typically see on on tracking pages. So excited about that. Cool. Awesome. Well, let's get started. And, for folks that join later, this is always available on demand afterwards. So you can always go back and listen and share with others to watch as well. So with that said, I will hand it over to Dhruv to kick us off. Awesome. Well, thank you, Britney. And good morning, good afternoon, everyone. Thank you all for joining, for our spring twenty twenty five, product release. I'm Drew. I'm one of the founders and the CEO, and I'm super thrilled, to be with you all today. Alright. So we always love to start, this presentation by talking a little bit more about the mission as to why we started the company. And so the company, you know, of course, was started by me and my cofounder, DeRay, in 2014. And ever since, really, the reason why we started the business was to really try to figure out how do the modern ecommerce brands get access to an incredible supply chain logistics infrastructure so that they can really deliver best of class experiences for their customers. And so the mission that ShipBob has been on for the last eleven years now has been fairly consistent, which is how do we enable how do we drive global commerce, through through brands and three POs by providing them access to technology powered supply chain solutions. And so this wording has tweaked through the years, but the key words that I wanted to bring everyone's focus on is ShipBob is really focused on three things. Global, because we are not just, looking to empower US brands or or US Three PLs. It's really the statement is how can we enable them globally, including global brands. Second is commerce. So we started off focusing more on the direct to consumer ecommerce side. But over the last few years, we've really seen this shift, where brands are becoming omnichannel even faster than before. And so we really focused on all of commerce, not just ecommerce. And and finally, the technology power put out of it because we believe, you know, supply chain solutions have generally been super antiquated and and operate in a lot of silos. And technology can be a big enabler for us to bring these solutions into the twenty first century. And so technology is a key aspect of how we got started and why we've been so successful thus far. Awesome. And and so because I highlighted the technology powered, supply chain, piece, on the mission slide, I wanted to maybe take a minute and talk about, like, what does a world class technology powered supply chain solution look like, especially from a brand perspective maybe. And so you as a as a direct to consumer brand, you know, when you think about a supply chain, you really maybe are thinking about three things. One is, from you want your supply chain solution to be able to allow you to sell literally any channel that you decide to sell on. And so that could mean, you know, you have your own website. So that's your ecom direct to consumer. You're selling on TikTok, Facebook Marketplace, Instagram. So that's your social channels. You're getting into wholesale and retail. Retail is your own stores. Wholesaler is selling into third party retailers like Macy’s, Snow Snow, REI, DICK'S Sporting Goods, what have you. And then you're also piping in data maybe from your other offline channels through through APIs and EDIs. And you want the supply chain solution to be able to connect into all of these different channels, so you're not constrained on where can you ship where can you sell. Then the second piece of a technology powered supply chain is those orders get ingested into your back back office solution. You want that order to always be shipped out perfectly. You want that inventory, which is really the lifeblood of your ecommerce brand, to be orchestrated across a network of fulfillment centers, and you have complete visibility if you're running low on a particular inventory or if you need to replan an inventory in a particular fulfillment center. You want that perfect information on both your orders and your inventory. And then the third piece of it is you wanna take advantage of a global network. And that global fulfillment network might be have inventory in in in California, for your California, West Coast orders, but you also want inventory maybe in the Midwest, in The US, and then or in the Northeast for your New York, New Jersey orders, but you also want it to be globally available. And outside of just storage and fulfillment, which is a key piece of what most, fulfillment providers do, you also want them to have a handle on great transportation. That could mean whether that network, that that three people you're partnering up with, do they have access to sort centers? Do they have access to the best in class last mile, last mile providers? Do they get transportation rates which allow you to ship internationally through DDP or DDU options? All of that fits into the transportation bucket. And so generally speaking, technology powers all three of these, different, ecosystems, and that's really what ShipBob has done is we've, built technology as an enabling layer for brands to sell anywhere, to have perfect order and inventory orchestration information across all the channels, and finally have access to an integrated network no matter, whether that is in The US, UK, Europe, Australia, Canada, and having access to incredible transportation. And the middle piece of it, which is this perfect order and inventory orchestration, that's the piece which gets the least amount of attention, but is actually the most critical aspect of what the of what a great supply chain solution looks like. And we've broken it down into maybe, like, six different features or aspects of it, which if you're joining on this call, hopefully, you question whether, you know, whether you're perfectly, you have access to all of that information, with your current provider and how ShipBob is delivering on your behalf, which is do do you have order ingestion, routing, and prioritization logic, enabled across all of your channels? Does your solution provider allow you to do that? You get access to fast and affordable shipping simply because of of the scale of the of the underlying, three PL that you're choosing to work with. Does your CPL allow you to have branded packaging so you can really have your brand well represented in in that unboxing experience when it makes its way too chopper? And and that's on the order side. And then on the inventory side, do you get access to information around inventory planning, replenishment, whether you're running low on a particular SKU? When when should you start to get that inventory, get, get it shipped from a manufacturer? Do you know exactly whether you're using the right locations, whether you should have add another location maybe in Texas or in the Midwest because your demand pattern is changing? And finally, because now you're selling across multiple channels, does your three pill provider allow you to have real time inventory sync across all the channels and also allow you to maintain inventory across all those channels? And so there's a lot of software and logic which goes on building a tech powered solution, a supply chain solution. And what ShipBob has been up to over the last eleven years is basically build across all of these different all of these three different, value chains, which is full ecosystem connectivity, perfect order inventory orchestration, and finally, an integrated network no matter which geo you might be located in. And the way it shows up, for our brands, is in in all of these metrics. And so these are metrics that, you know, the team works incredibly hard every single day on. And so some of the key highlights here is for ShipBob around faster, efficient fulfillment no matter where you sell. So 200,000,000 plus orders, fulfilled over the last, nine years. Outbound SLA rate of 99.9%, which effectively means orders getting shipped out on time, high accuracy rate, which means the right items in the right box using the right carriers. We have, industry leading, SLAs around. So same day SLA cutoff of 2PM. B to b SLA, which are like these heavier orders, which have a lot of unit counts. That b to b SLA is two days, which is again in best in class in the industry. And across, across, of course, The US, hundred percent two day coverage. So no matter where your customer or your shopper is, we should be able to find a way to deliver to them. And so that's like the operational metrics. And then underneath that operational metrics are all of the reliability and support metrics that we track religiously. And so average receiving time of inventory being one point one days. So you can basically get your products from our docs to the shelf in in almost in basically a day or so. Our support teams are available twenty four seven, so they are working throughout the weekends and throughout the night. Our technology, pickup time over the last twelve months has been %. That means our dashboard and our and and all of our WMS, all of the software infrastructure works % of the times. And our on-site support SLA, which gets, highlighted as a big win in spite of this broad coverage and scale that Shipbob has, is that you are able to reach out to a human in on the site who can address your specific inventory or order questions within four hours. And and for our entirety of our support, infrastructure, our support, full ticket resolution is eight hours. So within one business day, we should be able to get your question fully resolved. So these are industry leading metrics, which give us the confidence to make the claim as to one world's fastest brands are constantly choosing Shipbob as their supply chain partner. And so we'll go into a few of these slides as to what we've done to really market other this industrial leading software solution that we've built on the AdRoll brands into this new offering. But super proud of all of the progress and the hard work that goes into making these numbers happen. Alright. So that gets us, you know, what we are talking about today. So, the biggest one, is, of course, the Shipbob plus. The second one is all of the product releases that that our our entire teams have been working hard on over the last quarter, and then we could close it off with with a q and a session. Alright. So so the first big one, of course, something that has been in the works for quite a while inside Shipbob is Shipbob Plus. And so before describing what it is, maybe I'll go into the into the backstory around this. I know, going back all the way back to the beginning, I and Dhruv, my cofounder, we started, Shipbob effectively shipping orders from from my apartment in Chicago downtown. And we would basically, humble background, trying to just get deliveries right every single every single day, and and the volume wasn't that much. Fast forward to where we are today, we've shipped over 200,000,000 orders, from 60 plus fulfillment centers across the globe. And you saw on the prior slide, we got 99.9% of those orders right over the last ten years. And so that's an incredible outcome for us. And so along the way, we realized something rather unique and it but important, which is the best brands on our platform weren't just looking for the three p l or as they're calling this industry, third party logistics providers. They were instead looking for actually a more of a supply chain partner. Somebody who they could, trust that can grow with them as they are scaling, has the ability to be very flexible as these brands' needs are evolving and changing, as these brands are themselves growing. And then ultimately sort of a partner for them in on their wins, which is, you know, when their business is doing well, their their supply chain partner is celebrating those wins. But it's also a partner when things are not going so well, where they need special hand holding or support, for some of those edge cases. And so some of the most successful brands, they have told us repeatedly that as they get to a subcritical scale, they're really not just in this brand business or building a relationship with the shoppers. They're really in the supply chain business Because the constraint for them to grow two x and three x is not just creating more demand because they're really confident that they can find their their customers. But it's really making sure that they can service them really well, which almost always comes down to the supply chain piece of it. And so working with ShipBob made that critical part of their operations of the supply chain incredibly flexible, and that was one of the reasons why these brands have been able to grow so successfully on our platform. And so we've been able to scale with our brands when they were ready to scale. We've been able to adapt to as their needs have evolved, and we've showed up consistently as as a product. And that led us to sort of build our ShipBob Plus, which is a comprehensive offering that brings together the desktop capabilities, whether it's from technology to operations to support, really package for brands that are ready to move fast, go global, and expect way more than they would from their fulfillment partner. And so that's all the branding around, ShipBob Plus. And so that's why I'm super proud to announce today, ShipBob Plus, which is a fulfillment solution really built to match the ambition and the uniqueness of of your brand. And so, we've designed ShipBob Plus to help brand scale from a couple of hundred million dollars of revenue to even billions of dollars in GMV, and that is representative of some of the fastest growing brands on our platform. And so it's really a launchpad for the next generation of legendary brands, and we think there will be a lot more of these brands coming online, in the next few years. And, you don't have to take, of course, my my word for it. You know, we have brands, who who have been great champions for us. And so whether that's a Blue Blueprint, to Pet Labs, to Our Place, to Tony's, we've been super proud to partner with these brands had that have now become household names. And and we are absolutely ready to help the next wave of iconic brands, to do exactly the same. And so here's a here's a quote from Ryan who heads fulfillment and logistics at Tony's. If you have, kids, you probably you probably purchased Tony's, by now. And the the core which really strikes home for us is that the ShipBob plus program has been incredible has been instrumental in their growth. They they rely on coding. Trudy believes that it's an extension of their team enabling them to ship over a million Tony boxes in The US while maintaining a 50% year on year growth rate. And so, you know, when you're getting to a million plus customers and yet being able to grow 50%, that's that's one, evidence of how incredible the product is. But two, it's also a reflection of the supply chain partner being able to match that demand needs, and be able to be a great solution for Tony's and for several of our brands. And so that's, that's the ShipBob. And the best way to think about ShipBob is under four key pillars as to what makes it super unique. The first one, being supply chain plus, which gives you access to best of class shipping, fulfillment, and storage rates across every channel, across every facility we operate. You can get faster receiving, higher priority order fulfillment, direct access to our supply chain architecture team. So really helping you optimize inventory placement and taking full advantage of our of our network. The second piece of it is technology plus, where we integrate with your tech stack and we do it incredibly quickly. Whether that's Shopify plus, NetSuite, SPS Commerce, or a custom built platform, we'll have it live for you in better time because you're now going to be working with our team of solution architects, and and agency partners who are incredibly well versed in how our APIs work and be able to do that, build that infrastructure against your tech stack. For retail especially, because we've we've we know that, it's a much more of a complex integration. There are 50 turnkey retail connections that that instantly give you that are given access that you get get access to when you join, ShipBob Plus program. And the support plus, which means white glove service from day one, you get paired with an executive sponsor, which is usually folks from a from a c suite. So you're getting access to the top leaders in the company, so you know that you are well that is that inside ShipBob. And you also get backed by our most senior virtual success, teams. So these are supply chain experts who are able to really drill in and write alongside you and pinpoint where where there might be areas of optimization. And that's just not, all the components of Support Plus. You also get access to, on-site support specialists who are folks inside the fulfillment centers who can answer your questions around inventory and on orders by being on the floor rather quickly. And finally, Access Plus, which is, you know, this is your AccessPlus. You get access to our beta features, a seat on ShipBob customer advisory council, and, of course, access to our flagship event, Fulfilled. We'll talk a little bit more about Fulfilled, but it's an incredible gathering of supply chain, experts and brands across various different industry verticals. And it's a great way for you to really brainstorm ideas and see what other successful brands, might be doing. And so hopefully, you know, from a couple of the slides, what we I've been able to communicate is that the, you know, the fastest growing brands, you know, they really deserve a fulfillment solution that scales, and scales not just for today, but for everything that tomorrow might bring for them. A partner which is built for speed, scale, and ambition, and that's really the story behind, ShipBob plus So we've been super, grateful for the teams that have been working behind the scenes, Super grateful for their brands who have been part of the ShipBob class and helped us really articulate what this might look like. So, exciting days ahead for the ShipBob class program. Alright. And so, with that, you know, sort of getting into, the spring release. So really, you know, no matter what your size is, at the end of the day for ecommerce brands, what they rely on the supply chain partner is, hey. How can you help me save money and time, And what can you do to help me grow my business? And so a lot of these road map initiatives within Shipbob are always bucketed under those two headers. And so we'll cover a bunch of these topics, in the subsequent slides, to help you do both save money and time and as well as grow your business. And so going into the first one, which is, top capabilities to help you save time and money. The first big one is, you know, what is, called Shipbob Logistics. And and Shipbob Logistics is a way for brands to be able to save both money and and time. And the real linchpin around how this all got started, was our our network transformation, which moved from operating these fulfillment centers, almost, each one operating by itself under the technology stack, into really repositioning them into a hub and spoke model. And so the way, the hub and spoke model works is we now have all of these hubs or sort centers across the entire country, five of them. And so all of the fulfillment center activities happen at spoke sites, which is all the pick and pack operations happen. And every day, multiple times throughout the day, packages which are ready to be shipped get come back from the spoke sites into our source centers. And at the source centers, then they're trucked either to the, to the carriers themselves or the last mile carriers are coming and picking it up from our source centers. And and we've been able to take advantage of our growing scale to really build out what we are calling this, ship zone skipping or shipbound middle mile. And the other outcome, without getting into too much details, is brands on a platform are able to take advantage of the scale benefits of ShipBob, which translates into shorter transit times, higher quality, and ultimately a better customer experience. So let's go into, how how that all comes together through zone skipping, which is sort of the first big release that we'll talk about. And so, for the folks who may not be very familiar with what zone skipping is, it's a new shipping strategy that that really come brings together transportation strategy, product, and several other teams coming together to really make the HubSpot that that I talked about previously, come together as a as a full network to to get the, efficiencies, out of it. And so a a real life example of what zone skipping might be is, let's pretend a brand has a large number of orders, going to New York, for the New York customers, but all of their inventory is in our Southern California, Moreno Valley location. And so in the prior world, what would have happened is all of the last five carriers would have come to our Moreno Valley location, and picked up those packages and then routed them to New York, you know, through their own network. So that would be a UPS or a FedEx or a DHL, picking it up from California and then trucking it all the way to the New York, New Jersey salt centers and ultimately delivering it to the end customer. And as you can imagine, you know, that takes time and and there's a lot of this tracking which has to happen for that package journey to be completed. What ShipBob is doing because of our scale is instead of handing it over to the UPS or the FedEx and California itself, we ourselves are trucking it from California to our New York, New Jersey sort center. And so ShipBob is no longer just picking and packaging those orders. We're also transporting them all the cross country in into New York, New Jersey and then handing it over to the last mile carrier, in New York, New Jersey. So the last mile carrier now is only doing the last leg of the transportation journey. And so our brands benefit because now they can have one single tracking, not only for whether those orders were picked or packaged, but also whether they've left our sort centers on our ShipBob truck all the way into the ShipBob sort center in New York, New Jersey. So it's a incredibly powerful offering for brands because, one, it allows them to have one comprehensive tracking page where they can see all of the tracking updates, whether from not only inside the fulfillment centers, but also throughout this middle mile journey. It introduces almost a day of lag, in transit times because no longer are are we giving it to UPS or FedEx. We are basically controlling that journey. So we are able to really reduce the transit times of this cross country transportation. And, ultimately, the shoppers win because they pack get their packages sooner as well. And it's less damages because a single provider which is ShipBob is taking over all of those of all of those pieces of the transportation. So this is something that has been hard at work over the last few years, really starting off in the hub and spoke program, and we are super proud to start getting it, into production. And so now it is eligible for all US domestic, standard ship options. And, you know, Elwood, which is one of our WMS merchants, which, which run their own fulfillment centers, but they are using our WMS, to power their fulfillment center. They are on this program and, you know, Tim at Elwood talks about this, which is the orders flowing through Shipbob Logistics, middle mile network, they are shipping from lower zones and so and getting orders to their customers in in a lot in just a few number of days. And so they're able to take advantage of zone skipping and really shrink the time in transit for the customers. And more broadly, this is outside of just zone skipping. Ship off scale has helped them save almost like a dollar on every package. And then shipping close to 200,000 orders, they see that's $200,000 in savings that goes back into the bottom line. And so incredibly powerful offering from ShipBob, really starting to, highlight two brands, how to bring technology, scale, and and our integrated supply chain network all in altogether for one for the benefit of our brands. Awesome. The next big one is, sort of going, into the zone skipping piece of it is, our ability to to sort of stitch these, transportation, events together into one single comprehensive tracking page, what we're calling track bob. And so track bob track bob is our name for the tracking page that accompanies the zone skipped orders. This tracking page, as you might guess, was really built to provide a single threaded tracking experience for merchants and customers across the life cycle of an order. So there is no separation between, you know, what happens side the four walls of our fulfillment center, what happens in this middle mile leg of transportation, and what happens in the last mile tracking. And so it really is a very comprehensive, a simple trend view on everything for across that package journey from the warehouse to the end shopper. The order tracking is very comprehensive. There are new and more detailed order statuses for added transparency. This is actually a change we've made globally. So while only zone skip orders will see this exact page, ShipBob orders globally benefit from better tracking data and updated statuses. And so if you log on to the ShipBob merchant dashboard today, you can see updated tracking statuses like delivery attempt fails. They run because we're capturing all of these events, from from this tracking provider that we've partnered with. And so we are right now working with a partner called AfterShip. And so if you if you want to have those tracking events or surface all the way up to your customers, and you can do you can do that as well through AfterShip. So maybe get in touch with us, if you choose to do it. It's, it's an effort coming together of from several number of years, that we've been at it. The next one is on, ensuring the highest standards of safety, compliance, and quality fulfillment. And so we spoke about it, in the in the last webinar. As we support more merchants across categories like food and beverage, health and wellness, cosmetics, and more, we're growing the number of sites in our network that are GMP and GFSI certified. So we can continue to support more, growing number of merchants, which fit these buckets, but also ensure that the highest standards for safe, compliant, and quality fulfillment is being met. And so the next slide sort of gives you a sense of, you know, the network scale that we have that is GFSI and GMP certified. US, Canada, and Netherland sites with more sites coming soon. And so we have GMP certified locations in California, Pennsylvania, Illinois, and Georgia in The US. And, of course, we have sites in California, Pennsylvania, Illinois, Texas, Netherlands, and Canada globally that are certified according to GFSI guidance. And so, really, the point being that if you are in any of these industry verticals which require you to adhere to a higher standard around food compliance, safety compliance, you'll be rest assured that we are paying a lot of attention and you're partnering up with a network that is able to match those needs. Alright. And so so those are the big operational updates. Going changing gears a little bit more into how brands are able to use the net the data, that we capture in through our systems to their advantage. And so a lot of reporting, pieces, in on place in our on our merchant applications. So if you've been logged, if you log in, you will be able to see all of these results. But really the piece, that that, that is something that we've been working on, which is coming early June, is out of stock inventory and exception. So we get that question very often as to, hey, what hap how do I know which orders are resulting which orders are an exception? What is resulting in them being an exception? How do I get them out of exception? That all of those questions which today could have been answered by logging on to the merchant application, but digging through a lot of different pages and services will be easily consolidated under one single view. And so that's a big, report coming out, early January that early next week. And then, of course, we have all of these different reports, today around fulfillment cost, inventory velocity, snapshot of inventory, storage cost location, all of these stuff which are super critical business reports for for any supply chain needed to run their business. And finally, the business performance report, which captures all of the key metrics that you might be looking at, to see whether ShipBob is is delivering on your behalf. So fulfillment costs, order volume, a month on month zone metrics, calendar metrics, very customizable to help you chat segment out your ecommerce direct to consumer and your b to b business separately. Customizable views for how do you wanna capture fulfillment cost, whether that's just base or base fulfillment cost plus extra upticks. All of that, complexity has been abstracted away, into these business performance reports. So something for everyone to go check-in and see if it if it matches exactly how you want, you know, your supply chain vendor, to be reporting on. Awesome. The next one, out of stock, I I gave you a little bit of a summary level view here, but we've gotten this request very often, which is, you know, how can ShipBob give me the data I need to make sure that I don't run into these situations where I I am still getting orders on my website, but now these orders actually cannot be shipped because I'm out of stock or I oversold. And so now you should be able to go into this report and drill down to the exact detail of what SKU is resulting in exception, how old are these exception orders, and and basically what is needed from you to move them out of exceptions into processing so they can start to get fulfilled. And so that is a report that that has been in the works for a while, and we expect it to release next week, which should be very, very helpful for almost every single brand on our platform. Awesome. And then, again, a a big feature that that we've been working on to help streamline, a brand's b to b operations is units of measure. And so today, what we have is your ability to provide information to ShipBob around the various ways that you might be sending that product to us on. And so you can now go into our merchant application and really, configure almost up to four level layers of units of measure. So whether that's EDA's, which is generally the default, whether those, that inventory is coming to us in inner cases, master cases, and palettes, all under the same SKU, which means that you have to, you know, worry about not having to sift between different SKUs. Same SKU but different configuration because they're all bundled under the same, same SKU. And so this view allows you to, very sort of start looking at the ShipBob inventory page as a system or as a as a source of truth, for your inventory across all of the different configurations. And this is really helpful as we need to go deeper and deeper into into b two b and omnichannel. But now, once we once you configure it, we'll start to, have the pickers pick the right, unit of measure whether that's master cases or each. So we don't have to, tell the, rely on the picker to get the configuration. Right? We're just directing them to the master case location or to the pallet location. And so lot of work going on in the units of measure field. This is one of the first big launches we are doing around you being able to configure, different, four different layers of units under the same SKU. Awesome. The next one is multi box packet selection, especially useful for brands who might have orders which come in with large unit counts. And so in prior to this feature, what would happen is, the order a large order which, would get get to a packer and the packer would have to make the determination of splitting order into multiple shipments. And so that would be very time consuming, often resulting in a lot of inconsistencies because of pack of packer behavior. And so what this feature allows us to do is to really, analyze, the order as the order gets ingested into ShipBob. Look at what the order your item contents of the order are and then make a predetermination of how many splits should that order, be broken into. And then assign the right box systemically in for each of those, split shipments. And so as you can see on the screen, that one particular master order broken down into four shipments, all of this happened in the background. So there was no human decision making here. Every sub order every shipment, if I may say that, has its box size automatically selected for it alongside what other items underneath it. And and it all of that tracking is is sort of consolidated under underneath that master order. And so it makes it a lot easier for brands to be able to really understand how many different splits the order have. And all of this has been automated. So you you get this effect where the system is looking at a lot of the unit information, the dimensions, and the different box sizes we have to make the right choice for you. And so it results in less errors because there is no manual intervention, and it's the system of which is sort of making that determination. Alright. And then, wrapping up here, support for products with multiple bar codes. We get that request often, which is, you know, I have multiple manufacturers making the same SKU, but each one of them have their own barcode for tracking purposes. So now you can configure, a product to have multiple barcodes, and all of those barcodes will get read by system, by our ShipBob Health WMS. So there should be no issues for us to be able to support multiple barcodes. And so it really minimizes the rule for error because now we are able to read all of those different barcodes for the same SKU and allow, you know, it's really helpful for complex SKU brands or brands who have multiple manufacturers for the same SKU. You know, and prior to this, if a product had multiple barcodes, we would have to basically not have any barcode in our system and that will result in, you know, that could result in misfix, and miss shifts because, the barcode verification step step would get skipped. And so no longer that's the case. Brands can now upload multiple barcodes. Awesome. And final, final, slide on this one, improved developer portal. As as part of the ShipBob plus launch, lot of our fastest growing bands, of course, they wanna log in to the merchant application, but they also want to easily connect into our APIs. And so we've been making a lot of updates onto our developer portal. And so, we've enhanced the search on it. So if you're searching for a particular API call, that is not possible. We are version controlling our API. That was always the case, but now we are providing detailed information around which API version to call on to. And and now there's also a a method around being able to test various API endpoints, whether that's in the sandbox environment or in the private, playground. And so a lot of lot of work happening on the developer's portal as as well. So if you are a brand and you are trying to integrate into ShipBob just using our APIs, you should know that our portal developer portal has all of the relevant information needed for you to to be able to do so. Awesome. I'll wrap this up, and give it over to, Richard to talk about the second big bucket of what are we can help you grow your business. Awesome. And I'll just plug really quick for ShipBob Plus. You get additional fast track access to our API and developer team. So we're investing in it for everyone, but you definitely get that more hands on support should you need it, with ShipBob Plus. So, lots of more exciting API developments coming later this year as well. Alright. I am going to take us home with some new releases to grow your business. So when you're thinking about how to grow revenue, there's, you know, a handful handful of ways. We like to think about it. You know, you can add more channels. You can increase your global footprint by expanding to new geographies. You can invest in the customer experience to really beat out the competition and, you know, be able to facilitate that user generated content. And a lot of times, you also need capital investments in order to grow, to be able to unlock these growth opportunities. So I'm gonna touch on most of those with some of our new releases for spring. Starting with DDP. So delivery duty paid shipping is not new for ShipBob. I think we launched it in one of our maybe, like, twenty twenty one seasonal releases. I can't remember which one, but we've been investing in this for a while. So, you know, ShipBob started out in The US. We've expanded to global locations, but we know that, when a brand is deciding to go global, you're not just gonna start shipping from The UK when you launch. So a lot of brands ship from The US or from The UK to other countries. And in order to provide a better shopper experience, they're using DDP shipping where their end customers are paying for those duties and taxes upfront so the that customers aren't stuck with surprise duties and taxes upon delivery, and it's just a much more transparent experience. There's no customs delayed delays, and you're able to, with ShipBob, ship from any of our ShipBob locations globally to over 250 destinations worldwide. We also work with a variety of partner, integration. So if you're already doing DDP shipping with your, another three p l provider, chances are we support whatever DDP partner, you were working with, so that makes for a seamless transition. And, you know, each provider is gonna tell you a little bit different stats, but what we do know is when you, have DDP enabled, you're more likely to increase conversion with those global shoppers. If you make it clear that they're paying those duties and taxes up front, they're more likely to buy, versus if they didn't they don't know what's gonna happen. They might get stuck. It's unclear. And it provides fully tracked service. So all of our partners, enable that fully tracked service from shipment from to delivery. So new for spring is we have a new, additional partner that we are working with. So we're super excited to introduce Passport as our newest DDP partner. Passport provides really localized pricing, currencies, and guaranteed landing costs, displayed at checkout, which really helps you build trust with shoppers and reduce that cart abandonment that I talked about on the slide before. You also get really flexible shipping options, multiple service levels, and Shipbob supports all of that. A few other things worth calling out related to Passport, they have the option for branded tracking pages. You can AB test messaging, for your Shopify storefronts. They also integrate with Loop Returns, which is one of our preferred returns partners, and and used by many of our our brands. And lastly, and probably most importantly, they provide a lot of support with customs compliance, which, you wanna make sure that you are following in order to make sure that it's a seamless delivery experience and there's no delays. So they, use their merchant and seller of record services and, which is a little bit different than some of our other partners. But if you're new to DDP or already using Passport, we're happy to to share more with y'all. We have got a whole team, that would be happy to discuss how to launch GDP or transition to Shipbob with your current GDP partner. So Passport is available now for US outbound shipments. Get in touch with us with if you wanna activate it. And I'll also plug that passport, will be coming to our fulfilled event that Dhruv mentioned earlier in August so you can get a chance to meet their team, hear from from their team, they'll host a session on DDP as well. So great opportunity to learn about all sorts of supply chain kind of tools, but we'll definitely have a a focus on DDP and global expansion. Another integration. So growth across channels. We're constantly adding sales channels and integrations based on where our customers are selling today and want to enable a more, you know, direct flow of orders and data. So it's as seamless as possible. We have Macy's Marketplace now, which has been really cool to see Macy's over the years just invest in third party sellers and their marketplace. So, we have more and more customers. I think when we originally launched b two b, we were involved in Macy's Marketplace, but now we've got an actual direct integration. So we can sync offers, or that's really products directly from Macy's to Shipbob. You can sync inventory, orders, obviously. Tracking will sync back, and returns as well. And orders, inventory, and tracking are syncing about every 15 minutes, so near real time, and constantly updating. So this is available now. If you go into our Shipbob app store, you'll see Macy's. You just need to be, selling on Macy's marketplace, but our team is happy to to facilitate introduction. So if you're interested in enabling this, just get in touch with our team. Alright. Last but not least, I mentioned that, you know, sometimes, expanding to a new channel or expanding globally or being able to fund a really big drop, in some cases, you need capital and access to capital quickly. So earlier this year, we partnered with Slope and JPMorgan to launch Shipbob Capital, and just wanted to highlight that again because while the offer hasn't changed, we're seeing more merchants take advantage of it and have some pretty cool success stories. So wanna make sure folks know how easy, flexible, cost effective, and really fast it is. So, Starelli Sports and Claudio, their founder, has been a Shipbob customer for a little bit now. They've got an awesome case study that y'all should dig into, but I loved this story because Claudio is not a stranger to evaluating different capital options both before and, you know, during working with Shipbob. So he said according to all of his research that Shipbob Capital is by far the easiest and fastest solution he's found. There's no BS. It's genuinely founder friendly, which I thought was great to hear. And then Cordell from Super Culture. So if y'all aren't familiar with Super Culture, they work with different celebrities and influencers to launch really limited edition apparel collections. So they're sometimes placing these drop purchase orders for, you know, half a million dollars. So having that quick access to cash to pay for that PO, is super important. And if they don't have it, that can tie up, you know, stall momentum and and really when they've got multiple drops like that, just tie up, working capital. So, Cordell found that it was taking out like, when he was applying to other folks besides Shipbob Capital, it was taking him a long time to get approved, just rigid terms or rejections without a lot of data. With Shipbob Capital, it was pretty much instantaneous. So they've been taking advantage of the, easy line of credit. They applied in five minutes. They were approved, get their line of credit credit, and very easily go through and initiate the drawdown and choose the repayment plan. So these are just two examples. We've got many more merchants that are taking advantage of it. And I think while, Cordell and Claudio both kinda hit on this, like, it makes it a lot easier because it's if your information is already tied into the ShipBob ecosystem, you're already a ShipBob customer, it just makes it that much easier to go through the process with Slope and JPMorgan to get approved. So if you have any questions about Shipbob Capital, we'll probably also have a session on that at Fulfilled, but please reach out to me. I'm happy to to answer more. It's a great solution for brands that need quick access. So Dhruv and I went through a lot as always. We've highlighted the big ways to save money and time and help grow revenue for spring release, but as always, there's a lot more that we've released. You can check out all of the releases. I'll leave this up for q and a on our spring website that, is linked in the docs section. So please check it out, but we'd love to open it up. I see a few questions that have already come through, but please keep asking them and we'll we'll get started with questions now. So I see the first one from, Farrah. Hopefully, I pronounced that correctly. Thank you for this great webinar. Thank you for the compliment. So you are currently setting up your ecommerce site focused on selling takeaway and delivery packaging for restaurants. You are launching in The UK market, and your products are quite price sensitive. Before you go live, how can you accurately calculate all fulfillment related costs to determine the right pricing, and does our team provide support or guidance in this area? Dhruv, do you wanna take this? Yeah. Farrah, I think yes. If you're launching The UK market, well, firstly, congratulations. Before you go live, you can reach out to us on this webinar today. I guess, maybe, we'll give you our emails, And we will connect you with our UK sales team who should be able to take in the dimensions of your packaging material and give you sort of what would be your total fulfillment cost per ship off. That can then serve as a basis of, you know, how you wanna think about your own shipping policy on your website. So, yeah, maybe reach out to us. We'll put our emails here, and then we can connect you with the right teams in The UK market. Awesome. Yeah. I'll I'll go ahead and put my email in the in the chat. Y'all can message me about any anything we've covered today, fulfilled, whatever whatever you need, but we can absolutely help there. Alright. We always get this question, but I think it's a really good one. So we didn't talk about inventory placement today, but we did talk about zone skipping. And a lot of times we hear from brands, it's like, well, if you're doing zone skipping, why would I need to distribute inventory? And it's kinda like, I would say zone skipping is kind of a backup for if you, aren't in distributing your inventory for some reason or maybe you've stocked out within one region, and so it's just gonna be a longer zone shipment. We always recommend distributing your inventory first. Like, that will be the fastest and cheapest way to get, your orders to your end customer. You wanna be as close as possible. But we know that there are gonna be instances where sometimes you just you have a really large catalog. You can't distribute every single SKU. So in those cases, you're still, via zone skipping, gonna get those orders faster than before to end customers for the long zone shipments. But, again, it's it's we we always recommend distribute your inventory as much as possible. Dhruv, anything to add there? No. Yeah. That's a that's a great call out, Ricky. Yeah. Zone skipping is maybe consider consider it as a backup. But yeah. And for a lot of brands, you know, it's very hard to distribute % of the product catalog across the entire country. And so for the SKUs, for for orders which come in where it's not that all of that entire order cannot be shipped from one site, maybe the zone skipping can be as a great backup. So yeah. Okay. Let's see what else we got. Oh, this was a good catch. We actually didn't cover cover this one today. So I got asked, is the fulfillment cost and speed report also new? So I think this was probably back in fall release of last year. One of our first reports that we released, for the new reports repository was our shipping cost and speed report, but we revamped it slightly based on many of your feedback. So now it's not just shipping cost. It's the entire kind of fulfillment cost picture. So you can see a breakdown of the shipping, the the picks, or any other, you know, order level fees. You'll be able to see that a little bit more transparently. So that's live now, and we've just updated the name within the reports repository. Let's see what else. So, Dhruv, I think you answered this earlier, but around units of measure with the dashboard update, the screenshot that you showed, does this give merchants visibility into how many, like, cases they have on hand? That is that is gonna happen, but that so what we've demonstrated today is maybe step one of getting to that eventual outcome. And so in this, what we are, sort of releasing now is for brands to be able to tell us, hey. How am I sending you inventory and what is the configuration? Various types of configuration. And then we'll start to use that information and build up more capabilities to really start reporting on, how many pallets do you have, how many master cases do you have of a particular SKU, but that's, in the works not not as yet. Yep. Awesome. And then building on that, it's like, what's next for units of measure? So Dhruv talked about that. We obviously wanna surface that, granular inventory data so you know how many pallets or intercases that you have on hand, but what's actually coming first, and a lot of units measure work that we've done is really in support of making your b two b, orders go more smoothly. So the next thing that we'll release is, you've got the configurations in there. We're actually gonna pull when you're creating whether it's a manual b to b order or even a EDI order. It's going to pull based on the units of measure. So if Target wants you to send over 10 pallets, it's gonna pull 10 palettes, and we're gonna pick it in the most efficient way. We're not gonna gather up 2,000 each and, you know, divide those across palettes. We're gonna, pull that highest units of unit of measure, and you're gonna be able to, have that order creation experience directly in the dashboard for for manual b to b orders. So more to come there, around timing, but that's kind of the the next big project, for units of measure and, hopefully, exciting for many of you as, you know, I would say most of our merchants are now doing some mix of d to c and b to b. So very important. Okay. Dhruv, do we plan to expand ShipBob to non zone skipped orders in the future? Yeah. That's a good question. So we are definitely capturing all of the activities around the tracking into our into our systems. That's why you see those events start to show up on our merchant application. So right now, the, we are track, Bob, is really for zone skip orders. A growing portion of our orders will end up being zone skip orders, so I think we'll start seeing track off be more front and center. So maybe that will be the journey. But, eventually, yes, if, you know, if you think that there's a data advantage, for our brands and there are brands shoppers to have access to all of their information, I think it it might make sense for us to be able to make that available to brands in case they wanna start highlighting it to their customers. Awesome. Okay. And I touched on this one a little bit, but y'all are picking up on the fact we we have a lot of DDP partners. We've mentioned them probably, in every seasonal release. I feel like we're announcing a new one. So for those of you that are new to DDP, I got asked what are the differences between all the partners. I certainly don't have enough time to answer that right now, but I can call it a couple of of key differences. So, Shopify managed markets, we announced recently. We've got, you know, GlobalE, FlavorCloud, Passport. So Shopify and GlobalE actually provide a merchant of record service for customs compliance, which, you know, many brands, so that's something that's super important to them. Passport actually provides a seller of record option. So if that's, you know, your number one thing, you might know who you wanna choose based on that information. But there's a variety of different ways and kinda attributes you you should be thinking about DVP based on where you're shipping from, and that end customer experience and the the, you know, add on services you might need from a partner. We make it easy to evaluate, so just get in touch with me. I'm happy to send over a one pager and get you in touch with our, expansion team that can run through, you know, who might be the best, partner or integration for you based on where you are today and, you know, where you plan to go with global expansion. And I will say though across all of our partners, onboarding is really easy no matter which one you choose. So we've got direct integrations and great relationships with all of our all of our partners to make it really easy to turn on DDP pretty quickly. But we're happy happy to chat if you're interested. And then let's see. Shipbob Capital requirement are there any requirements to qualify for Shipbob Capital? So yes. You're you're, you know, getting the ability to withdraw funds. So there definitely are some requirements upfront. So right now, this is a US offer. So you need to be a US based merchant with an EIN, in order to qualify. You also need to have at least a hundred k in annual revenue. But those are kind of the two big ones. Obviously, you wanna have, like, good credit history and not, you know, any negligence there, but you can easily contact the Slope team or me. I can introduce you, if you have any questions before applying. But it's really a very easy process. If you're not approved, they'll be able to kinda tell you why. But we've seen, a pretty high high approval rate across our merchants and, again, like, fast access to to capital like you saw from Super Culture and Sterelli. Alright. I don't see any other questions in the chat. So, Dhruv, thank you so much as always for taking us through all of the new releases, and Chipol plus. Really appreciate your time today, and, thank you to everyone who joined us live or who's listening on demand. We're we're excited to share these new releases with you, and please, reach out to us if you have any questions. Sure. Thank you, Brittany. This was great. Thank you for having me. Thank you all. Of course. Alright. Thanks all.