Transcript for "Fall '25 Release": Hi, everyone. Welcome to our fall product release webinar. We will get started here in just a couple of minutes. A few notes for y'all. First of all, thank you all for joining. Please use the chat throughout the today's session. You can let us know now where you're tuning in from, and then I would love to hear because we are just, you know, a few weeks out. And arguably, many are already inbounding and preparing now for this peak season. It'll be a main topic of today's webinar, but we would love to hear from y'all how prepared on a scale from one to 10 do you feel for peak. And then last, please use the question widgets throughout the day. It's okay if you put it in the chat. We can move it over. But, the q and a goes directly to me and Dhruv and Melissa, and then we'll definitely have time at the end to answer those live and, you know, follow-up with you directly for for anything that we might be able we might not be able to get to live. So while we wait for folks to to hop on, I would love to hear, you know, from you, Melissa, our chief supply chain officer. How how prepared are you feeling for peak 2025? Oh, you know what? We are ready to go. This is do peak came early this year, with inbound. We're gonna do record inbound volumes this week already, and it's, you know, the week of it's it's 10:16. So we're just getting started, but, we are ready to rock and roll for a big peak. I was telling my team yesterday, the end of peak is nine weeks away. That's just that's, crazy to think about. Right? So we're here. Awesome. I feel like we do such a good job at Shiphub of planning earlier and earlier every year. We're probably already thinking about peak next year, too, as we prepare for this year's peak. So good stuff. I think we can jump in. And for those of you that have joined our webinars, before, you'll know that it's typically me and Dhruv. So I'm super excited to have Melissa joining us today along with, obviously, Dhruv, our founder and CEO. But Melissa will kick us off with, you know, just a message around peak and everything that we're focused on to ensure our brands have a great peak. And then Dhruv and I will go through our fall release highlights, and then all of us will be there for q and a, afterwards. And I just realized I forgot to mention this. So real quick, we are giving away two gift cards from two of our amazing merchants, Our Place and Biore. So, participate in the chat, join you know, be here live, and we will draw two lucky winners at the end. So with that said, I will hand it over to Melissa to get us started. Awesome. Thanks, Britney. Hey. Yeah. So I'll jump in. You know, since Dhruv and Dave founded Shiphub back in 2014, the single purpose has always been to help you to be more successful, through just providing a best in class supply chain and fulfillment capability. We're always innovating to meet the evolving needs of our customers, which have been changing a lot. So I'm just really excited to share how we're thinking about this year's peak season, and then also share some of our latest innovations to help you to future proof your overall logistics. So last year last year was a big peak season, and we'd be remiss if we didn't talk about it a little bit. Specifically, the growth that we saw from our merchants and what they were able to achieve during Turkey five. So I should probably say Turkey five a lot. That just refers to the weekend of Black Friday through what we call cyber Tuesday. A lot of volume obviously goes through our fulfillment network during Turkey five. Last year, our merchants saw 40% order growth year over year for Turkey five alone. So it was just massive. We had over 500,000 peak orders shipped during that five day period. And at our busiest, we were doing 45,000 orders every single hour. So that just shows the scale, and the reliability of our overall network and what we've been able to build. What's what's even more impressive is just the acceleration that we saw year over year. We shipped a 145% more orders on Black Friday and 290% more orders over Turkey five compared to that same time just a month earlier in October. So, we can look at these numbers, and they're not just metrics. They really represent the amazing business business growth of our merchants and, and demonstrate customer satisfaction that our merchants have. Now behind these results, we are super committed to operational execution, and we take it very seriously. Our outbound SLA hit 99.6%. Our expedited orders were 99.8%. And at the same time, our inbound SLA was 99%. So in total, we've fulfilled over 250,000,000 orders. I think that just shows that our brands can really rely on Shipbob through any of, like, the spikes that we have in demand, particularly during or during peak season. A really cool peak story I wanna share, Jessica is an awesome merchant of ours at Array. She's the director of supply chain and ops, at Array. She told us on Black Friday, I woke up with a smile on my face because I knew our orders were going out smoothly. This Black Friday, Cyber Monday was incredible for us, and we couldn't have done it without Shipbob. That just makes my day. That's what it's all about, and I think it just shows that that's kind of the the level of confidence we want our merchants to have and the peace of mind as they wake up on on Turkey 5 and know that we're gonna deliver on behalf of our merchants for every peak season as they scale. Now as as we look forward to peak twenty five, our focus has really been all about that. It's how do we help our merchants to scale, adapt, and ultimately win no matter what kind of curve balls, maybe will come our way from the the dynamic of the market today. There's a lot of change. So how do we get it all done? We really focus on future proofing. What does that mean for us? Delivering on our promises during peak is only possible because we built a really robust future proof supply chain, at Shipbob. And so, the record breaking order volumes, we have industry leading SLAs, and just over and over again, we have customer stories of how we provided that peace of mind similar to what Jessica mentioned on the slide before. That just shows our direct commitment to innovation and adaptability. So as we look at peak, what does future proofing look like for a supply chain? It's about flawless execution. We have to deliver and we will deliver record breaking peak season again on behalf of our merchants. It means integrity along that way along the way, you have to have compliance and governance at every single step to make sure, that you're meeting the needs of of the merchants. And then we have to be agile. There's, there's gonna be different demand surges, and we have to be able to tackle those and adapt really fast. Our reach allows us and and our brands to win in every channel, and geography supported by our scalable logistics. And then at the core of what we do is trust. We really want to make sure our customers have confidence and are delighted at every touch point. And then lastly, I'll talk about resilience. We use the word resilience a lot at ShipBob. It allows us, you know, to if you put resilience as a priority, it allows us to stay ahead of disruption, by having flex flexible labor, technology powered operations. That's really key, and that's really what sets ShipBob apart. We've done a lot, this year to invest in our future proof future proofing our supply chain. We're always working on innovation. We've updated our network and our operations and our technology. And so a lot of that you'll hear about later today with, Dhruv talking through the release. But a couple of things from a structural network perspective, we've added 15 sites this year to our network to prepare for peak scale, and to prepare for our new merchants. We start planning for peak in January and how many sites are we going to need to add to our network. And so this year, it's been 15. Our investment in ShipBob Logistics has been rolled out network wide, with over 40,000,000 packages flowing through ShipBob Logistics. This flow through ShipBob Logistics uses zone based sortation and multi carrier optimization. It allows us to have multiple daily runs from our sites to our hubs, and that really helps to improve accuracy, lower cost, and delivers a faster speed of delivery, for our merchants. And then earlier this year, we talked a lot about zone skipping, and we've rolled out zone skipping with over 3,000,000 orders planned for the year. And we're running 10 lanes daily to zone skip orders and keep that cost low, improving speed as well. All of this supports a 138,000,000 units that will be shipped to this holiday period. So it's gonna be a big peak for us, here at ShipBob, and we're super excited. I I love this, this this screenshot from Tony's. We're really committed to delivering an outstanding peak for our brands, and we take the commitment seriously. The if you read this quote from Tony's, it just sums up how we want all of our merchants to feel about working with ShipBob. Molly, who's a senior manager of supply chain at Tony's, she's worked with us for many, many years, and they have had some intense demand, during peak seasons because they have a very popular very popular kids' products. And so it's been so cool to see their their growth and scale, and we're really excited to support Tony's through another peak, at all of our valued customers. We're gonna break records again in 2025. Thank you for trusting in us. I'm gonna hand it over to Dhruv, and he's gonna dive into all of our fall release details. Amazing. Thank you, Melissa. Yes. This will be a record, peak, for ShipBob, and so super excited for this one. Hi, everyone. I'm Dhruv. I'm one of the cofounders of ShipBob. Excited to share the new releases for our fall twenty twenty five. Britney and I, will cover the highlights, and you can also check out our full release notes, on linked on our media section on our website. And, following tradition, we generally like to bucket our releases into two big buckets. So bucket number one, is, saving time and money, which is how does our technology infrastructure help you all as brand owners or supply chain, team members save money and time in helping you run your supply chain more effectively? I'll be speaking on those topics. And then bucket number two on the right is how is ShipBob helping you grow your business or your top line, and Viti will take on that section. So let's get right into it. So the first release, I wanna highlight, helps you not only save time and money, but also helps you future proof your supply chain that Melissa articulated. So the first big, piece of it is on the ShipBob's de minimis defense program. And so this year, with all of the tariff curve balls, been, that you all have been through, we wanted to shield brands from the macro concerns. And, we quickly internally built out our de minimis defense program to provide brands a safety net, especially around all of the changes going on with the executive order. Under this program, brands get, you know, six big features. The first one being rapid onboarding. And so we know brands were not given a long time to make changes, and many of you are still adjusting your supply chain post the August 29 deadline. And so we can help you get started under the underneath this program as quickly as in one week, really dependent on how quickly you can get your inventory into one of ShipBob 60 plus locations. Plus, we can work together on your tech stack even if you're using an ERP to help you get started quickly in in time for the peak season. Second is, of course, we are able to provide brands with huge cost savings, including, discounted onboarding, inbound inventory placement, receiving, and fulfillment. Third is we know many of you like to see the locations and the fulfillment centers, that will warehouse your products, and so we can make that happen as well. And then fourth, brands, you know, you get, access to our expert partners with discounted VIP access to help you with the tariff and the duty optimization as you navigate these changes. For the ShipBob Plus eligible merchants, this this program is really powerful, because, recognizing that you all are operating at scale, changing supply chain is not an easy decision. And so we are offering a complete network analysis to ensure you are making long term, decisions, with all of the data, that you have at hand, especially around the placement of your inventory and being able to seamlessly integrate with, with your ERP and EDI partners. And finally, I guess, which is maybe the control of this program is our foreign trade trade zone warehouses. So maybe I'll spend a minute or two describing, you know, how that all comes together. And so, there are three different options to choose from under the this program. So maybe I'll start off with the first, which is, the traditional one, which is available for all merchants taking advantage of this program. The first supply chain option is this, you know, a hub and spoke model where inventory is sent to a central hub. It stream so it really simplifies your role in not having to navigate between different warehouses. You send inventory to one location. At that hub location, you know, you benefit from our specialized inbound operations, which means we have dedicated receiving teams. There are no peak cutoffs, and it is, faster, container unloading. So that's just a major plus for ShipBob because most, PPLs, you know, they will pause receiving, as we get closer to the peak season. But underneath our hub and spoke program, because because, the hubs are specialized for receiving, the receiving carries on all through the peak season. Regardless, they would under this option number one, because you're sending inventory to our hubs, the duties are paid on import. But you get access to the ShipBob's, you know, entire network, portfolio. So you get access to a carrier network, discounted carrier needs, carrier needs, multiple daily runs, between the hubs and the spoke locations to reduce your dock to start time. And this model is all about density, speed, and reliability for brands, needing quick nationwide fulfillment. And this is basically what majority of our brands, have utilized at ShipBob. Then option number two, is what, is sort of the new option here. ShipBob Plus merchants exclusively have access to two additional supply chain options to maximize savings and flexibility under this pro de minimis, defense program. So FTZ ecommerce, and FTZ reserve. And so, ShipBob has two FTZ warehouses so far on the East and on the West Coast where inventory is received and stored in FTZ warehouses, with duties, due to duty payment deferred until, goods leave the FTC zone. And so this is helpful because brands can reduce operating costs, especially for goods that are eventually going to be reexported, out of the country. And so option two, FTZ ecommerce allows for pick, pack, and label of individual shipments. So you basically are carrying out, you know, ecommerce fulfillment, for example, from this FTZ, location. And option number three is the FTZ Reserve location where, where you're using the FTZ locations for bulk pallet, storage, and then you're transferring inventory out of the FTZ Reserve location into our traditional, hub and spoke network for nationwide distribution. And so both, options, FTZ ecommerce and FTZ reserve, offer the benefits of cash flow optimization, simplified compliance, and access to the ShipBob, you know, diversified carrier network, are really making it ideal for brands looking to improve on their working capital and, you know, sort of scale efficiently. And so, both options as I highlighted, you know, massive cash flow optimization opportunity for brands, especially who been, impacted by the elimination of that day minimus of $800, really helps to, really design, to help you navigate tariff changes, optimize cost, and ultimately, future proof your supply chain for peak season and well beyond that. And so if this is of interest, we are seeing a lot of demand for f e z inside the network. And so if you wanna get in touch with our team, we are more than happy to, jump start these conversations and really accelerate, in getting your inventory into our locations. Perfect. So that was the that was one, large portion of our, helping brands save time and money and really make their supply chain kiosk proof. The second one is fast track receiving. We covered a but some of it in our last seasonal release. So this is a little bit of a refresher. But anyone who's new to ShipBob or needs a reminder, fast track receiving is a program we are building for qualifying, qualified, ShipBob Plus merchants where their inventory can be received and stocked within twenty four hours or effectively one business day. And that's a massive step change against the traditional status quo where most, fulfillment providers, you know, would offer a dock to stock timeline of anywhere from five to seven days. So so ShipBob's, through our hub and spoke network have really brought this down to three days standard receiving, and now we are pushing the envelope on bringing this down to, one day. And the way this program works is you we standardize certain requirements, like a single SKU or a single lot per pallet, bar code visibility, so that we can reduce the number of manual, involvement and reduce the and and sort of reduce any manual touches so that we can move this, these, this inventory quickly through the through the dock. And beyond just the speed element of it, it's all about predictability and scalability. And so fast growing brands with recurring high volume shipments, they can count on this fast track receiving for very smooth inbound operations, fewer errors and also faster turnaround. We started off with a few, merchants, in, first half of the year, and come q one, of next year, we will be able to, go, go broader and add a lot more merchants to the fast track facility. Perfect. The next one, I wanted to cover, which is a great example of, you know, all of, the built in governance that comes, with, you choosing ShipBob is a a trusted hazmat compliance program. So first, we have, underneath this program, enhanced our AI powered product catalog classification. And so, we have made a lot of improvements to our, SDS parser AI tool to more accurately extract hazmat product attributes and add them to the product catalog. And so this means that shipments align more closely with the regulatory and carrier requirements, and it reduces the compliance burden or the compliance risk without actually adding any or any extra work for our merchants to do this work, for on our behalf. And so faster compliance, all using our AI tools that we built in house to make it easy for you all to do so. The second one is, starting November, we are expanding our carrier network, for US domestic, DG shipments by adding a whole bunch of, carriers, like OnTrack, Ground DG, Amazon Ground DG, UPS Ground, FedEx Ground, including home delivery. And so the way it works, our WMS will automatically select the optimal carrier, and by taking in taking in the inputs from the, SDS parser and then, reduce the number of splits required to ship the carrier the order in a hazmat compliant fashion. And so, ultimately, you know, it lowers cost for you because we are reducing the number of splits, and we are true expanding the carrier network which can potentially ship, these hazmat, orders. And so we're super excited, to see the progress that we've been able to make on both of this front. And you can you know, the the, the benefit of choosing ShipBob is you know that you're partnering up with a company who takes compliance seriously, and and your products are always going to be shipped in a compliant fashion. So there is no business continuity risk for you when you choose ShipBob for your fulfillment. Perfect. The, the next one is on the reports repository. So this has, been, something which has been ongoing, all throughout this year. And so over the, last year and this year, we made massive upgrades to our reporting and analytical, suite, to help merchants, save time and money. A new reports reports repository gives you instant access to the most important data, like inventory velocity, fulfillment cost and speed, and business performance, all, in one place. And so with just a few clicks, you can see exactly how your operations are performing or more directly how it should be performing for you. You can, you know, you can see, any exceptions and then as a result, make, faster decisions. And really the goal, at ShipBob is to make, all of the data that we create, because we, run our own WMS inside our fulfillment network. So we create a lot of data and to, use that data to create, these valuable insights which are transparent and actionable for you. So you can focus on sort of growing your business and only be tackling the exceptions, because, you know, we are providing that, upfront to you through this, reporting repository. Perfect. And so the some of the, reports, that we've introduced, new some of them are new and updated, really designed for the peak season. The top three being business performance, out of stock inventory, and exceptions and inventory velocity. All of them combined giving you really a bird's eye view on your fulfillment costs, your order volume, and your shipping performance. So you can identify, for example, which skews are selling, fastest, which ones are at a risk of running out, and you can also track, replenishments in real time. And so these updates mean, you know, is all of this information that traditionally you would have to, go through several different Excel downloads to do several v lookups and really identify, like, you know, which one, which skews you're gonna run out of. All of that information is now available in, basically, in a single report. And so it makes it easy for you, and for your team to understand what is going on and stay ahead of any potential stock outs, really optimize your cost, reduce your splits, and ultimately keep your customers happy, all while saving valuable time. So, really exciting stuff. Hopefully, you all get a chance to browse through these reports on our on our dashboard. And two new reports, for the, peak season. The first one is the order details report, which gives you full visibility into the historical order data. Compared to the orders page, on your dashboard, with this report, you're able to dig in all into all of the order attributes. And over a year of, order historical data, that can be exported, out of our dashboard, into an Excel. And so, this report will be live, I believe, tomorrow. So it's coming in, right in time for the peak season. Perfect. This is a big one. This is the one that our team has spent hours and hours, building and perfecting, inside the ShipBob, fulfillment network and also making it available, for our brands who are using, the ShipBob warehouse manager software, the WMS, in their own warehouses. And so what is this about? So single picking is a type of a pick process which allows, fulfillment center workers to pick multiple single unit orders in bulk, using just one single tote. And so unlike, you know, batch picking, the SKUs, which are eligible for the single SPIC workflow don't need to be identical. And so, you can have basically a bunch of different, merchants orders. All of them, as long as they have a single unit pick, all of them can go into a single tote. And so the way it works is a picker scans the tote. It collects, various barcoded items, for the orders in sequence. So the picker can go around their picking route and collect all of the single unit orders into a single tote and drop it off at the pack station. Then at the pack station, instead of scanning every item multiple times, packers scan the tote once. The system automatically identifies all of the orders associated to that tote, and this removes extra touches and makes the process much smoother. Multiple packers can work on the same batch of totes at once, meaning you can now split up, you know, that entire pick into across multiple packers. And so it speeds up the process, you know, much faster than a traditional thruster pick, would do. And so what this means in practice is a huge increase in employee productivity. Pick rates and pack rates can nearly double compared to the old process, and we've done the time validation inside our own network. So we are fairly confident this is a massive, leverage, enabler for you all. So you don't have to you can rethink your, your hiring assumptions for the peak season because this is going live pre peak. And so for merchants, you know, for brands, like, why why should you care? It translates into faster fulfillment, using ShipBob, improve scalability during, order spikes and promotions, and ultimately, happier customers. So we are using this tool internal we this process flow internally, and so we factored in all of the time savings that will come out of it. And so as a result, we feel really good about being able to service, you know, these, peak, peak volumes that you all, will will, you know, will deliver for us. And so how it works is, eligible orders get assigned. Yep. I spoke to it. So, yeah. Maybe we can move to the next one. Yeah. Perfect. The simplify and scale FBA prep. Yeah. The next one yeah. This one is, you know, for brands, who were scaling not only on their own website, but also, scaling on other channels like the, like the, FBA, like the Amazon channel. And so FBA is fulfillment by Amazon. And so what you can do, utilize ship of four is also have that inventory, be prepared to be, injected into the Amazon fulfillment, centers. And so FBA prep is a critical part of several of our merchants' omnichannel strategy. And, the big change which happened on the FBA prep side is that Amazon announced that that it is discontinuing FBA prep, starting 01/01/2026. And so that's the one area that ShipBob really stands out, for brands who might be looking for alternatives on the FBA prep. And so, we've given brands one centralized network, to manage all of the inventory and logistics, whether it's for their own channel or it's for Amazon, b two b, or other marketplace orders. So they can simplify operations under one single umbrella, towards just trying to juggle, you know, multiple systems and partners. And so under the FBA prep, we built in, several accuracy checks and an automated solution that ensures, FBA orders are prepped right in the first go around itself. And so you can avoid these multiple back and forth, which happens all the time, for, and, you know, in these b to b Amazon FPF prep orders where the three p l might prepare the order, then you have to create a ticket and then request the dimensions and the weight. Then you wait for that information to come back from the three p l, then you have to upload that data into the Amazon portal, then you generate those labels from the Amazon portal, send it back to the three p l, which is a offline process. And then the CPL, you know, attaches those labels and sends the the confirmation back to you. And then you can schedule the freight, etcetera, to get that order from the CPL into the Amazon location. Think of all of the steps I just described. ShipBob effectively has automated all of that, to our ShipBob dashboard. And so so brands who are looking to scale on the Amazon channel, I can't think of a better, mechanism than the Amazon than the ShipBob FBA trap, workflow that should be that we have created. And so the new release under, under this program is we've updated the external order creation flow that auto classifies orders as Amazon and surfaces the weights and dims in our dashboard automatically. And we've also added the ability to upload the ASIN labels to the product catalog. And so you upload those ASIN labels once, and then ShipBob automatically associates them with all future Amazon FBA prep orders. So all of the multiple, back and forths have been reduced down to a few couple of steps, and and this process is ready for scale. And so we're super excited to, to keep pushing on making a FBA prep as a core, capability within the network. And so with that, maybe, Dhruv, you can take on the the next, portion of the follow release. Awesome. Thank you, Dhruv, and thanks, Melissa. I'm excited and I skipped ahead a little too fast. I'm excited to talk through two big releases that are really all about growing revenue, your customer experience, reaching more, shoppers around the globe. So with that said, I will dive in. The first and I think, Melissa may have referenced this. We've also touched on it a little in prior releases, but Melissa definitely talked about all of the investment we've done in our network, our hub and spoke, ship off logistics, zone skipping. We are owning much more of the order experience on that middle mile, and part of that is gathering all that data and, one tracking experience. And now we're making giving you the ability to brand it, and really make it yours instead of just a ShipBob tracking page, which is great, but this way you can show off your brand. I know, you know, as a consumer, I'm constantly looking at tracking. So why not, showcase your brand, you know, beyond that checkout experience, carry it through all the way until the order reaches their doorstep, and you can also invest in that unboxing experience with ShipBob as well. So it's very cool. We've actually moved from a beta, which we talked about last time, to now controlled release. So if you are a customer, with ShipBob and you are shipping within The US, you should be able and your your orders are coming from either Shopify, which most of our merchants are are using as an ecom platform today or, via ShipStation, our probably second most popular. So this is available for you to to turn on today, and I will do a quick tutorial on it because it is so easy to turn on from your ShipBob dashboard. So before I show you how to turn it on and maybe while I'm sharing this slide, you can click on the link in the, docs section that goes to this help center, which gives you even more steps to turn this on. But, I wanna highlight one of our beta merchants and a great ShipBob plus merchant, who actually Greg got to know him at our fulfilled event this past year in, in Fort Worth where Melissa, I think, announced this feature for for the first time, but they turned on track, Bob. They were an early adopter. And sorry I can't make this such a bigger image, but you can see here, this is their branded tracking page. So, not only is there a logo, on the tracking website, but you also have the ability to update the favicon as well, so showing up in the browser. And, really, why Greg and the Stonehenge Stonehenge health team were wanting to adopt this feature early and test it with ShipBob was to provide about that end customer experience. So he says we enabled TrackBob to provide our customers with a nice looking, clean, and branded customer experience as opposed to random and messy, unbranded carrier tracking pages that they would otherwise receive. So it's also important to call out if I didn't make this clear earlier, sometimes your shoppers are getting multiple different carrier, websites to to, you know and navigating between them to be able to understand what's going on with their order. Not only can you brand this, this really unifies all the data. So from a shopper experience, it's very granular with the events that are happening, and you can really understand, as soon as it leaves ShipBob's, dock doors, how it's getting to that that end customer, and they know where their order is. So to turn it on, this will be fast, so you can follow follow along. But if you're in your Shipbob dashboard, go to this left side nav, click under settings, and then customization suite. So this is where we house a lot of our, customization options, like enabling gift notes, something else you might wanna turn on going into the holiday season, as well as other customizations. But you'll see the option for the branded tracking page as long as you're shipping orders within The US. Click on manage branded tracking page, and then you'll be brought to this page here where you have the ability to, update a favicon, attachment as well as a logo. And then you just enable it here to the right. So, very easy to turn on. I can't really think of any reason why you wouldn't, especially going into this peak season. But if you have any questions about the feature, run into any issues with turning it on, please, feel free to reach out to me or your merchant success manager. We're here to help and excited to have this live going into peak. Alright. And then last but certainly not least, I know we if you were at our fulfilled event, you already know this. But we are very excited to continue to expand our, you know, footprint and capacity in Europe for our European merchants as well as many of our merchants around the globe that are expanding into Europe. So we've had, sites in Netherlands, and other European locations in the past. But for the first time, we are opening up a site for southern European markets. So this is really about shipping quickly to your customers in Spain, Italy, Portugal, France, and being able to reach them within two days. So if you have a strong customer base or you're trying to grow in Europe, definitely recommend taking advantage of Northern Europe as well as Southern Europe, and this new site coming early next year will help you do that. So, we will, as always, be launching this site with a great combination of carriers, that we'll be working with in both standard and expedited service, as well as using local carriers within the market so that we can offer really competitive rates for brands getting started out of that site. At least out the gate, we'll have our pretty standard order cutoff, but we will be working hard to to extend that as we we, grow our presence at this site and get things started in q one. Also wanna call out, Dhruv's mentioned compliance. As not, we will support dangerous goods products out of this site, as well as be compliant with our TikTok, fulfilled by merchant across Europe. So you can reach European customers via the TikTok shop platform. So very exciting. Coming q one, much more on it. But if you're interested, now and wanna talk to our team, please get in touch. Alright. The last thing I'll say before we go into questions and I, announce our giveaway. We have a lot of releases that we have, prepared and are releasing ahead of this peak season. We're covering really the top releases today, but there's a ton. So please check out. We've got a couple of links in the docs center, but if you go to the release notes page, you can read about all of these help center links and really get into the details. And if you have any questions, you can submit a form to get in touch with our team, on both pages. So with that said, I take a look at questions. We'll begin our live drawing of the winners of lucky winners of our Our Place and Vuori gift cards. And let me pull up the questions and see what we've got so far. I see Chloe's in the chat, and I'm assuming maybe I won't assume. Let me know what question what you were talking about if this was fast track receiving or de minimis. Oh, no. TrackBob is for all merchants. And it's, right now, controlled release available in The US for merchants that are on Shopify and ShipStation, but we're gonna have it be a global offering, starting q one of next year, but not limited to ShipBob plus. Awesome. Thanks for great question, Chloe. And then Phoebe asked if we're not fully on ShipBob, the branded packing tracking page. Yeah. This would just be for orders that ship off is fulfilling. Let's see. I don't know, Melissa or Dhruv, if you wanna take this question from from Ethan, or I can take it. But is there a way to track inventory from your manufacturer to a ship off warehouse? I'm not yeah. Great great question, Ethan. So there are tools, that we connect to. I think inventory planner is the one that we used to recommend. I'm, I'm sure there are more in our app marketplace, which allow you to do that. It's not native We didn't ship up as yet. But, Melissa, do you wanna add something to it? Yeah. That I was gonna say inventory planner is the most commonly used, application that merchants use to keep and build that kind of that seamless view of inventory planner up till it hits the warehouse. So then you can see actually, until it hits our hub, and then you can see the movements from there. Awesome. Okay. This is a good one. What are the potential risks or trade offs when using an FTZ warehousing for fulfillment? Yeah. Are there are there any risks when it comes to customs delays, compliance overhead, or any things to to consider? There's definitely I mean, when I say we'll go into more detail, but there's the thing to consider, I think there is more compliance and oversight, in a FTZ location. And And so, of course, the benefit is, you know, the things we talked about on the cash flow optimization, but you are subject to, you know, being audited. As as a as a provider, we are subject to being audited by the customs, and so that could potentially create delays, in, you know, during that process. But overall, I think, yeah, we can go into depth on the pluses and the minuses. But this, if you're generally used to, you know, shipping, from abroad and you were taking advantage of the $800 exemption, I think you will more or less be okay with the with the trade offs involved with the FTC because your your your supply chain was used to some of the delays and not the delays or just the more time, it takes to get the products delivered to the customer. But, yeah, we can go into depth. And, of course, we have access to, advisors and consultants who can be a lot more thorough in what all to consider when thinking through an FTC option. It is definitely more, compliance related compared to our option number one, which was more hub and spoke, which is what most of our brands use. Awesome. Yeah. And I think we when we originally launched this, Casey, and our amazing partners at Elliott Davis hosted an info session. I think we really should do that again, especially on just the ins and outs of f FTC. We have, like Dhruv said, we have two warehouses now. Likely, we will have more to accommodate this as, many brands are looking to to optimize for cost, and it does make sense. And, I would also say as we build out this solution here and work with more merchants, like, our goal is if you're doing this on your own, yeah, compliance overhead, potential delays are a concern. But our goal at ShipBob is to minimize that and make it easy for you, as easy as possible, in partnering with us for an FTZ solution. Inventory control is really where the complexity comes in with FTZ, making sure that we have really tight control on what's already been duty paid. You have to have clean returns processes so that those returns queues never get, kind of counted as, you know, non duty paid. You don't wanna pay duties twice, so you have to have that separation of inventory. And that's the the benefit that our two FTZ locations provide is that very clear delineation of what inventory is already domestic, meaning, duties been paid versus not been paid yet. Okay. We'll definitely need another standalone webinar, I think, on FTC. But, Melissa, this is a great question for you. I think because you've your team has just been spearheading this fast track receiving and and making it possible. Like, who is the the ideal type of customer to benefit from fast track receiving? I know you Dhruv went over some of it, but what are you seeing in customers that are a really good fit? Yeah. Customers that are a great fit have single pallet or single case, skew one one skew per pallet or one skew per case. They've got a label on the x, outside of the box, a barcode that we can scan. They don't require a full count on every case. They've got pretty good manufacturing quality. And then we're able to just scan and go. And so, this fast track enables us to move those merchants that have what I'll call clean inbound, to a fast tracked aisle. So think about it as, like, at the supermarket when you go through, like, 10 items or less checkout lane. You don't want the the merchants to have really clean inbound to get stuck behind in line, behind the merchant that has maybe a box of a of a 100 different skews all jumbled up into one box that require a full sortation. That's okay. We support those merchants too. It just takes more time. And so allowing us to create this, like, fast track lane, doesn't kind of penalize those merchants and that have clean inbound, and we can move really fast to do next day stock to stock for them. Awesome. Thanks, Melissa. I also see Elijah in the chat. Elijah, we had the pleasure of getting to meet at Bafield. I'm glad you're tuning in and referring our partners at Elliott Davis for FTC and tariff conversations. They are amazing amazing partners. Maybe I think Dhruv or Melissa could answer this one. How does ShipBob anticipate supply chain disruptions and pivot quickly, especially during peak season? You know, we build, we start planning for peak. We had our peak summit, in August. We started planning for peak really early. And then we have an exception path for everything that can happen. You know? So we plan around that. We're all called as a hedge or a plan b and a plan c for any disruption that could happen, whether, maybe a building goes down in the Northeast because it gets snowed in, etcetera. Our network infrastructure also really allows our merchants to benefit, and avoid disruption. Meaning, our hub and spoke model, allows us to move inventory throughout our network. And if the building in the Northeast is, you know, stuck in a snowstorm, we're able to divert inventory elsewhere and still ship orders from elsewhere. So merchants that leverage, like, our IPP program as an example, inventory placement program, they'll have their inventory spread across three buildings or five buildings or whatever their their decision is, but we can move orders dynamically and that allows us to really, adjust to whatever might be happening within, within the country during peak time. Awesome. Do you have anything to add? Nope. That that that that's definitely one of our key strengths. And maybe one more strength, is she you know, ShipBob operates our own warehouse management software. And so if you see that, hey. We are creating some bottlenecks in a process path which needs us to quickly adapt or, we can make changes on the fly, which then instantly can propagate to the 60 plus locations in our network. And so we had examples of it, last week's season where, you know, we had a few merchants whose volumes were four x or even 10 x, I think, higher higher than our forecast. And we needed to create some new processes within our pick workflow, to be able to pick their items on time. And so we were able to basically come up with an idea, have our engineers quote it, and then deploy it inside the fulfillment center, basically, within twenty four hours and sort of save the peak for that for that band. And that is only possible when you take this sort of this full stack approach towards fulfillment. And so that's one of our key strengths is our ability to react, to surprises, which inevitably will happen, I think is a lot is a lot better than most or maybe all companies in this space. The The other piece I think is key here is really the carrier experience. We see every peak where a carrier or two will kind of cry uncle. Right? The volumes are too high. SLAs get really pushed out, like peak period, you know, peak blackouts are moved around, etcetera based on volume flows. And our dynamic ability to move orders from carrier to carrier and our connection to so many carriers allows us to avoid those disruptions for our merchants. So that's been a it's been a material, impact in a positive way on our merchants the last couple of peak periods. Yeah. And that's that's a peak benefit, but also just year round because sometimes, you know, there's carrier disruptions for whatever reason. But, yeah, the stress test is certainly peak. I see Shane, I see your question, and I'll I'll do my best to answer. You asked around, could you tell me more about anything with ERP integrations? So we have a direct integration with NetSuite. We have an integration with fulfill.io. I know we've set up integrations, for custom for merchants on SAP. And I'm sure there are other ERPs out there that I know we've set up custom integrations with because we have a great solutions architect, a fully open API. So it's very easy for us to set up custom integrations. But I am not one of those solutions architects. So I would get in touch with our team, and we can refer you to, you know, someone that technically walks through it. But we see a lot of merchants that are supporting a lot of merchants today with custom ERP integrations as well as out of the box direct integrations. See. Melissa, I'm gonna hand this one to you. So how are reverse logistics handled during high return volumes post peak? So return peak January. The the benefit of return peak is it comes right after we need the really high labor volume for, outbound peak. And so, we plan ahead for that. Well, we forecast based on merchant, what we think the returns volume is gonna look like based on historicals or our merchant input. And then we retain labor to manage through. We really we have, really easy to use technology that enables cross training for our associates to go from shipping outbound orders to processing returns. And then we've got a lot of technology improvements coming even, full returns in 2026. So I'm sure Britney will be talking a lot about returns in a future release here. I I hope so. I've been hearing really good things. So definitely a a big announcements coming for for next year around returns improvements. And then, Barbara, I'm sorry I missed your question. So it sounds like your, your business is registered outside The US, but you are thinking about using ShipBob in The US, and would you need to set up a US company in order to ship from our warehouses? Melissa or Dhruv, what are our latest com compliance support here, or do we need to refer them to a partner? I'm I'm not very familiar, to be honest, Barbara, but I think you presumably need a US company registration to import products into the country. I could be wrong, but, yeah, probably need to refer you to a partner so that you're well set up. Yeah. That's what I would think as well. So, Barbara, I'll, yeah, please reach out to our team if you're not already in touch with them. We have a lot of partners, both to help in The US or, usually, it's outside of The US getting folks set up that are US companies, but we can definitely, help help you and we have discounted and referral kind of agreements with those that can get you help quickly. Okay. Feel free to keep sending questions in the chat, but I wanted to announce our two winners. So we are giving away First and Our Place. Definitely check them out if you're looking for Christmas gifts. I always get Our Place, the Always Pot, but they've got a lot of great products. We are giving away $75 gift card for Our Place. And Sam from Kent Corp, congrats. You are our winner. So we'll follow-up with you over email, but you have won our Our Place gift card. And then our second winner for Viori, which if you have not I think I've been buying their, like, sweatpants, but they're fancier than sweatpants for years. So Viori, great athleisure, just apparel brand, that we, have been supporting. $75 gift card for them goes to Michael at Artesian. So congrats. So Sam, from Kentcorp, you got the Our Place gift card. Michael, artesian, you got the the Vuori one. We'll reach out to you via email, with more details on how to redeem those. Thank you for joining live, answering questions. Yeah. Elijah knows about, I think, our place. K. I think Elijah won an our place giveaway. Rock star completing our our bingo at at, fulfilled. And I think, actually, by the time we do this in winter, I'm going to have our fulfilled, a fulfilled giveaway because our registration site will be up. So if you, are on our marketing list, you know this, but we'll have our big customer and merchant event next year in Vegas, in June at the Cosmopolitan Hotel. So more on that to come when we come back for our winter release and celebrate an amazing peak season. So, if there are other questions, feel free to reach out to us. We'll be checking this q and a after the fact. Folks can join us on demand, so share it with your colleagues. And, thank you all so much for joining us today, and thank you, Dhruv, as always, and Melissa. We'll have to make this a regular thing. We really appreciate you both joining us, and sharing some knowledge with our amazing merchants. This was a pleasure. Thank you, Britney, for hosting us. Of course. Alright. Thanks, everyone. Thank you.