Transcript for "Summer '25 Release": Hi. Hi, everyone. Welcome to ShipBob's summer twenty twenty five product release webinar. We are excited to have you. We'll get started here in a couple of minutes. For those of you that are on, you can use the chat throughout today to let us know where you're tuning in from, you know, what features you're most excited about. If you have questions, we will definitely have time at the end for q and a. So please use the q and a widget, right next to chat, and we will get them answered or follow-up with you directly over email if we're not able to get to it today. So before I hand it over to Dhruv and we dive in, I'm not sure if everyone on today knows about our exciting customer event, our fourth annual fulfilled event that we are hosting in just about a week, coming up in Dallas Fort Worth. We're really excited. This is, I think, our our biggest and best fulfilled yet. We're we've been growing it every year, and we're excited to keep going. We'll have three days worth of activities with a welcome reception starting on Sunday, full day of speakers on, on Monday, and these are just some of our amazing speakers. I think one thing I'm I'm really excited about for Fulfilled this year is that we have such a great speaker lineup. So many of our customers repeat fulfilled speakers, but also folks like Shopify CRO, Bobby Morrison will be joining us. We've, got Mike from Veori. Just so many great folks that will be attending the event and great content, which, of course, we'll share with everyone after the event, but great to see live there, and we would love to see many of you there. I've linked a little bit more about the event in the media section so you can check out some of the speakers and sessions. But I'm excited to share that I'll also be randomly drawing five folks that attended and signed up for our webinar today, and we'll be offering you a free ticket, essentially a free ride to our event. I know it's coming up soon, but, hopefully, we can coordinate it with y'all. We'll cover your ticket and tonight's hotel, and we'd love to see you there. So look out for a note from me, announcing if you've won later today. So with that said, I will hand it over to Dhruv to get us started for today's session. Awesome. Hey, y'all. Super excited, Britney, for our fulfilled event. It should be the best one, as yet. Alright. And thank you all for joining for our, summer twenty twenty five, release event. I'm Dhruv Saxena. I'm the founder and CEO of Shipbob, and I'm thrilled to have you all here today. And so before we go into, the release notes, for 2025, I thought maybe we'll set the stage by talking about our mission and how really have we innovated on our supply chain, in the last ten years or so. So we started, Shipbob, in 2014, so it's been almost eleven years now. And the singular purpose, that we started the company, which has remained true till date, has been to help ecommerce brands like you all be more successful by giving you access to our best in class supply chain and fulfillment capabilities. And while the mission of our company has remained, more or less the same over the last eleven years, we really continue to evolve the product and the supply chain network to meet the evolving needs of brands like you all. And so we're super excited to share some of the latest innovations with you all here today. And so today, I'll start with an overview of our hub and spoke network, which we've been investing in heavily over the last few years. Then Britney and I will go over the latest summer release capabilities, and then we'll have time for live q and a towards the end. But, in the interim, please keep submitting your questions in the q and a tool as well. Alright. So getting into sort of, you know, our hub and spoke network. And as I said, you know, over the last eleven years, we've really stayed through the through the mission of delivering an incredible supply chain network, for our brands. And when we try to define what a best in class supply chain network looks like, these are the five r's, that that helps us objectively identify how are we doing on behalf of our brands. And so the five network design tenants or principles that we apply every day at Shipbob. And now the supply chain infrastructure is reliability. Building a supply chain network which is ROI driven, is responsive to our brand's needs, is resilient to our brand's supply chain ups and downs, and ultimately is very much a relationship driven network, which, which allows us to really be, be comfort as a as a partner for our brands rather than a transactional vendor. And so going to slight depth into each one of them on reliability, I think this is, fundamentally the easiest, for everyone to to wrap their heads around, which is, do we deliver on what we say we will? Which is consistently, are we shipping out orders, for example, on our brand's behalf on time at the cost that they expected when they were thinking about using ShipBob? And are they reliably in innovating on our brand's behalf? The second one is ROI driven, which is is ShipBob giving you measurable financial benefits to enable scalable growth of having ShipBob be your supply chain partner such that using ShipBob is is resulting in you being able to see your bottom line grow, and allowing you to invest aggressively in building for the long term without the need of having to invest yourself on building out your costly infrastructure. And so ROI driven is a huge component and a focus area of the hub and spoke supply chain that I'll talk about later. The third one being responsiveness, which is are we letting you be agile with speed, such that you are able to, for example, respond, to new sales channels? Are you able to respond to how your customers where they might be shopping? Is ShipBob's supply chain network, sort sort of giving you the ability to be very responsive to your changing customer needs such that you can be you can adapt to their real on real time changes, using ShipBob's supply chain network. Resilience, the fourth one, which is are we letting you absorb or helping you absorb supply chain shocks, whether those, shocks might be related to tariff changes, section three to one changes, or simply chain taking advantage of this ever evolving landscape of last mile carriers to multilocation inventory backups in case one particular region, gets, you know, gets too much demand. Can we offset that demand by shipping from another region? So resilience of the supply chain network is a big component. And finally, relationships. We are partners here for the long term. We've been in the business for the last eleven, and we expect to be in the business for the next, eleven to twenty years for sure as well. And so, hopefully, a lot of brands think of the supply chain partner as not just a transactional vendor, but really a partner in helping them structure, coordinate, better manage the supply chain, through collaboration and trust. And so these are the five big tenets, that we use to operationalize, you know, decision making around a supply chain and a product road map every single day. And, and some of the ways that it shows up, I'll give you a practical example, which is fundamentally how it it it has resulted in us rethinking our supply chain infrastructure. And so, what you see, on the slide over here is how traditional three p l's operate. In fact, for for the first five or six years of ShipBob history, we operated in a similar fashion, which is you as an ecommerce brand, you have inventory coming in from your co packer or from the manufacturer, in in your current CPL. And most brands might have, like, one or two warehouses. Let's say you start off with two warehouses on your one on each course, and so you're directly shipping inventory from your manufacturer to each of those two warehouses. And if you have multiple warehouses, maybe one in the Midwest alongside the coast, now you're shipping to three warehouses from your manufacturer. And that single warehouse is expected to perform your inbound receiving process, your big, big pack process, and also your outbound shipping process. And so it has to have labor, spread across all of those three functions, and and the warehouse has to be really good in being able to plan and manage labor across all of these three functions. And you as the brand have to be really good, at at planning, demand planning, and inventory management because now you're sending full truckloads, hopefully, if you're optimizing for cost, full truckloads of inventory to each one of those three warehouses as part of your supply chain network. And so you can start to see how, ineffective or, you know, how, this this traditional model breaks down. One, without sort of having the central hub and spoke network, the real the onus is really on you as a brand to to have the know how of how to manage and distribute inventory across the three warehouses. If you get that initial distribution wrong, rebalancing inventory between warehouses is extremely tricky, inefficient, and also very costly because you might be doing LTL ship truckloads, between those three different warehouses. And if those three warehouses don't really have a shared WMS or OMS, then you're capturing invent inventory and order information from each of those three warehouses, you know, on your own. And and the and those three systems, because they don't talk to each other, you have to normalize all of that data from those three different separate systems on your on your own, infrastructure layer, which is, again, very complex. And now you're hiring people to be able to do that work for you. The second, big, inefficient, workflow here is that there is no warehouse specialization. And so like I said prior previously, that warehouse you're really relying on that general GM of that warehouse to do a really good job of being able to balance labor between all of the different functions in the warehouse, but also to manage labor, across all the different clients that that particular warehouse might be servicing. And so, so the onus on running a successful operation is really hiring a really sophisticated GM, which is incredibly hard to do because they themselves may not have the tools to make the right decision themselves. And finally, the third one is you simply have less density to absorb demand and optimize for speed and cost, which effectively means if that's if in a particular three PL, if that's the only warehouse on the East Coast, then that that warehouse then if your order volume spikes or all of the merchants, order volume in the West Coast spikes in that particular warehouse, that three pill company doesn't have a way to absorb that shock. They don't have the way to spread out that order volume to other warehouse other warehouse locations in the West Coast or or have some of your orders start shipping from the from the Midwest or from the East Coast location. So it's really so you're basically not really operating a network. You have effectively three different warehouses, shipping individually on their own. And and the network there is no network coordination, so you don't really get any scale benefits of having, you know, three different locations in the in the in the network. And so that sort of resulted in us redesigning our our infrastructure maybe right around 2021, into what we call it the hub and spoke network. And the hub and spoke, network has been at least four years in the making. It has been the basis of a lot of our investment and to address many of the pitfalls of the traditional model. And so I'll give you a brief glimpse of what exactly do we imply when we call it the hub and spoke network. And so think of us, as having divided the in the country into five different regions. Every region is serviced by a central distribution center or the hub as we call it. Surrounding the hub is our multiple spoke locations. And so what that means is our hub locations serve as dedicated inbound hubs, where you as a brand can send inventory to. So for example, from that manufacturer, instead of sending inventory to three different warehouse locations, you're sending inventory to one central hub location. Let's call it the West Hub location. From that hub location because that hub location has labor pool, which is specialized only for receiving, you don't necessarily have to worry about whether that labor pool will suddenly be used for outbound shipping because that labor is trained just for receiving. So one, it allows us to offer, fast expiry receiving for our brands. And I'll talk about the quick turnaround and the new receiving SLAs for the Shipbox Plus merchants in a second. Two, there are no peak cutoffs for receiving. This is kind of a big deal because in the previous model, in during the peak season, when you have heavy outbound volume, that warehouse is forced to dedicate labor just for outbound. So they take the labor with for which was operating as the receiving staff and move it to your outbound because that's where the load is. But at ShipBob, because that hub is effectively only being used for receiving, they are you know, you we can scale up and down that labor very aggressively during peak. So we don't really have to take labor from inbound to server outbound. Three is we get significantly you get significantly quicker turnaround for container unloading. Again, because that entire, hub is dedicated just for receiving. And you also benefit from first article inspection, which is for accurate disposition, getting the weights and the dimensions right of the individual items so that we can use all of that information in getting it in getting that order set up right when it's ready when it's time to ship. And so, from the hub locations, surrounding hub locations are are multiple spoke locations. So every region is served by one hub and at least five to 10 different spoke locations depending on, you know, how much density we have in that given hub. And so all of the inventory, once it's received, the the hub location gets gets shipped to our spoke locations in that same region or can get shipped to the spoke location in a different region. The advantage being that you as a brand now do not have to manage inventory across multiple regions. You simply send inventory to one location, one hub location, and then we manage the distribution of that inventory across multiple regions. Two, multiple spoke locations surrounding the hub allow us to balance, the balance inventory across multiple spoke locations. So that means that that spoke location now is only specialized for pick and pack operations. When inventory comes to them, that inventory is ready to be stored onto a shelf. So they don't have to mess around to try to identify correctly whether it is what product or what SKU or what quantity. All of that work has already been done for the spoke and the hub. So they simply store it, to a shelf location. And all of their labor now is only dedicated to simply pick and pack operations. And so it allows the the spoke locations to really specialize in making sure that they can service the needs of the brands in accurate pick and pack operations. So we'll go into slight into depth on the next slide as to how is that operationally materialized for our brands. And so here's a quick example of what this looks like using, our West Coast as an example, and LAX 1 being the name of our spoke location. And so your purchase order from your manufacturer, for example, arrives at the West Coast hub, at let's call it, you know, at an m and a m on a on on July 1. Right right instantly, it is received, it is a raw mark that's arrived and staged, to be received to be counted at the hub. And so by 11:30, the in half an hour or so, that inventory is staged and is ready to be counted by at the hub location. By 2PM, this, the same day, it is now on the docks, ready to be transit to be shipped out to the Spoke location. And by 04:30, the next day, effectively, inventory is now stored at LAX 1, which is our Spoke location. And so you can see from 11AM on 07/01 to 04:30, seven two, which is effective right around twenty four seventy more than twenty four hours, your inventory is at the Spoke location ready for you ready to be ready amount as a sellable, ready for you to start receiving orders against against that. And so there's a truck effectively which takes that inventory from the hub and takes it to the Spoke location. And having advantage of ShipBob dedicated fleet to service this hub and spoke network is that that same truck, which is delivering inventory to LAX 1 at at that 02:00, 04:30PM window, on its way back to the hub location is grabbing packages which have been prepared which have been picked and packed at LAX 1, and taking it back to the to the hub location, which serves also serves as a sort center for ShipBob's outbound processes. And so the bottom row, you can see the outbound process, which is the LA the truck which dropped off inventory, picks up those packages, let's say, call it around 3PM, on 07/02, and that those packages then are effectively in transit now. They get arrived at the hub location at 05:30. All of the carriers, all of the UPS, the FedEx, the regional carriers now have trailers, which are dropped off at the hub location. And so as soon as that trailer is full, let's call it right around 7PM, the UPS and the FedExes of the world will come grab those trailers from the source centers or from the hub locations and replace it with a new empty trailer. And so as a result, they are constantly picking up trailers full of packages from the hub locations. So instead of having a static pickup time of, you know, our truck, our UPS, or our FedEx only showing up at a 5PM or a 3PM, they are constantly showing up multiple times throughout the day to replace filled up containers with empty containers. And so it has allowed us to make this more dynamic where where merchants' orders are basically being picked up several times throughout the day, by these last mile carriers. And and and if you've ever been to any of our sort centers, we have automated sortation, sort of conveyor belts, which are capable of sorting, to 10,000 packages per hour. Sort those packages 44 different ways depending on our contacts with these last mile carriers. And so in a lot of cases, we are actually ship sorting packages, to the last mile carriers, you know, sort of ZIP code level sortation. So we can skip their local regional sort centers and actually just go to the last to the last one carrier's destination sort center. So we're skipping steps in the way and helping packages arrive at the customer's doorsteps a lot faster. And you can see sort of, you know, if we are taking of how we can start taking advantage of our hub servicing as outbound sortation centers by by also doing what we are calling as zone skipping. And so I'll I'll sort of giving you a slight glimpse underneath the covers as to what happens here, which is, let's say you have packages, which are, you know, which have an end destination of, let's say, Chicago, but all of the inventory was at the Spoke location at LAX 1. What will happen is those packages get labeled at LAX 1. They get put on a Shipbob Logistics Gaylord, the SBL Gaylord as we call it. They get taken to the local West Hub where they are put on a on another truck, which is, again, called a Shipbob Logistics truck. And, those packages now move from the West Hub to the Midwest Sort Center where and the last mile carrier, the FedEx or the regional carriers will come to the Midwest Chicago sort center, grab those packages, and then drop them off to the last mile customer's doorstep in Chicago. And so now we have multiple daily runs happening from the spoke sites to the regional sort center. We are consolidating volume from regional spoke centers, and and basically cross docking and transporting those packages to the closest sort center in the Shipbob network. And the last mile carrier is finally picking it up from the from the local Chicago, local Shipbob sort centers closest to the end customers. And so we are skipping, sort of, steps here and really helping drive transit times down, and really taking more ownership of the transportation experience on behalf of our brands. And so that's what we are calling zone skipping, which was a massive endeavor, that was announced, this quarter on behalf of our brands. And and if you, have questions on, hey. You know, these folks and sites, how do you how do you manage, operations there? What do you think, are like, how do we make sure that the actual pick and pack operations are are happening to our standards? So all of Shiba's spoke sites, located strategically across around the around the respective hub, They are, all using the same Shipbob WMS, and they have been certified to adhere to higher standards and SLAs. And all of the operations inside the Shipbob spoke sites are effectively standardized. And so because they're standardized, the end the labor pool is only focused on a few select set of activities, those that labor pool is is is trained on stowing, picking, packing, and labeling b two c and b two b orders. They are able to effectively follow instructions and perform value added services like kitting and retail. There's very easy, steps for them to be able to receive inventory and store it. And there's dedicated shipwoven management, including our operations support specialists who are able to answer merchant questions directly and oversee quality issues. And so, and also with the these both sides have access to what what we call as regional certified ship of temp labor pool, to allow for temp, to allow for demand surges. So especially during peak season, when you when, you know, when order volume for all of our brands goes up at 30 to 40%, we are not bringing in folks who have absolutely no know how of Shipbob. We have a certified labor pool. They have been trained on ShipBob processors, and now the spoke sites are able to benefit, from the certified ShipBob labor pool. And so it's a fairly, robust, apps operating at scale, network, especially in The US for ShipBob. And this hub and spoke has resulted in, sort of incredible operational SLA. So at the end of the day, you know, the outcome for this is, close to 200,000,000 orders, shipped by ShipBob. A 100,000,000 or so just being shipped this year alone. And the proof is in, all of these metrics here. An outbound SLA rate of 99.9%. Same day, the direct to consumer SLA cutoff of 2PM, and a b to b SLA of two days as well. And the average receiving time, of from dock to stock are one point one days. And the on-site, support, full merchant any ticket that you submit to ShipBob support, the full time, full resolution of approximately eight hours. And so this is a at scale network that we are operating at ShipBob. The hub and spoke infrastructure has allowed us to really demonstrate best in class metrics around inventory accuracy, and order accuracy as you see on this page here. And so we are, so sort of super excited to continue scaling for our brands and start getting the network ready for this year's peak season, which would should re it should be an incredible peak season for all of our brands here. Alright. So with that, sort of this, big, sort of, summary of how the network operates, I thought maybe now we can go deeper into, you know, how have we started taking advantage of this hub and spoke network and helping our brands save money and time and really help have Shabab serve as a growth engine for them. And so, I'll talk about some of the ways, of in our summer release of helping brands save money and time. And so starting off with the, before we go into the top, capabilities, really, sort of in the next slide quickly. Sort of giving you a per sort of a preview of of ShipBob Plus, because some of the features are exclusive for ShipBob, ShipBob Plus brands. And so last webinar, we talked about, introduced ShipBob Plus, which is a fulfillment solution really designed to help the fastest growing brands, on our platform. And so, a quick refresher on what that is is, you know, simply put, ShipBob Plus is our solution to help the next wave of iconic brands who are operating at scale. And some of the some of your favorite brands, some of these are household names now, are already on ShipBob Plus, and it is helping them drive their growth and also stay lean in their operational, infrastructure. And so some examples here, our place, saving a million and a half dollars on shipping while cutting their time in transit by half by taking advantage of a hub and spoke network array, fulfilling orders across direct to consumer, TikTok shop, Amazon, Target, while maintaining a two person operations team that is unheard of. And Bloom Nutrition hitting $100,000,000 of sales, shipping a minute and a half orders a year to 70 plus countries while maintaining a 3% operations team. And so the bands that we are working with, they're able to take advantage of all of our capabilities and really keep their ops team super lean. And they are now setting new standards of what good and great looks like. And we think it's not not them. I think more and more brands should be able to take advantage of Shipbob Plus. And and we are building capabilities, which are letting these brands and future brands stay sort of keep their operations team lean while continuing to grow 50 to 100% year over year. And so the first big feature that we're super proud to announce, this is this is being rolled out for Shipbob Plus merchants exclusively. What we're calling is the fast track receiving. So the fast track receiving is all about speed, accuracy, and simplicity, where the receiving SLA, goes down to one day. And it and it is all a function of us optimizing how we receive inventory and then designing our workflow to really support this one day receiving. And so how we receive inventory is single SKU palettes, to be to be, under this Fastrack receiving is single SKU palettes and barcode and carton level details on every single box per pallet. And what that means is, if you supply us that information of your barcodes, in the in the WRO process, our WRO process is our way is our way of getting information on what is coming into our inbound box. Our our WMS basically is able to scan that barcode on that particular carton and be able to receive that inventory immediately on the on onto our net onto our onto our systems, and and and then have it ready at the door at the dock to be transported to the spoke site. And so as long as the inventory is a single SKU inventory or has has a single lot product per pallet, you are eligible for, fast track receiving if you're part of the ShipNow Plus program. And and so we have great brands including Viori, which is a massive apparel retailer taking advantage of fast track receiving. So for Viori, approximately, you know, they had a lot of inventory, units running in millions, coming into our dock and be able to basically have it go from a dock to a sellable shelf location, stored at a a shelf location in less than fifteen to twenty hours, all because they had they were providing us the barcodes which are on that carton as part of the WRO process, and our team was able to scan those barcodes and be able to receive inventory against it. So this is a massive unlock for brands where every single hour of reduced receiving time means that that inventory is now available on their storefront, and is sell ready. And now they can start receiving customer orders against that inventory. And so we are now creating basically helping these brands, sell this inventory faster, which will result in them being able to, you know, grow incrementally faster as well. Next one is support for products with multiple bar codes. And so this was shared last spring, but it's officially now live now as a couple of weeks ago. And so for brands with large or complex product catalogs, lot of different variants, they might have multiple barcodes on that product packaging. They might also have multiple manufacturers, for that same same variant or same SKU, and so that might mean, like, they have different barcodes for the same SKU. Now now they can assign all of those different multiple barcodes for that same variant, which means our our fulfillment center teams can now scan any of those barcodes, and that will be an accepted barcode during the picking and the packaging process. And so it unlocks a lot of flexibility and accuracy across the fulfillment process from receiving to picking to packing. Because and because earlier, if if our team if you had multiple barcodes and our team scanned the wrong barcode, we would either take that barcode out so that it doesn't result in a fulfillment error or ask you to change that barcode in our system. So it will result in a lot of downtime and a lot of back and forth. Now all of that goes away because our product can now natively support multiple barcodes. And so it's a pretty big deal for, I don't know, for folks in the operations, feel like this is, really important because now they can configure barcodes, depending on manufacturer, depending on the lot, depending on when what time was this product manufactured, and they can cut and they can put those multiple barcodes onto our system. The next big one is preventing overselling with real time inventory sync. So this is kind of key, for brands who do a lot of, like, flash sales or have a limited very limited quantity of SKUs, and they're sort of building this viral campaign where they're gonna see a big spike of that limited inventory product, in a very compressed time frame. And so our inventory sync now, the way we've redesigned it, is operating on almost five minute approximately five minute refresh intervals. And so every five minutes, we are sending updates back to, let's call it Shopify, to what the news new inventory count is. And so the advantage for this is, that it's preventing you from overselling, especially if you have very limited product catalog, and you're not expecting you you're not wanting to take back orders. And so, with this new update, we are effectively moving to an event driven model, meaning that inventory updates will happen instantly, whenever inventory event occurs in our system. And so when as soon as an item is picked, whenever, let's call it, an item is packaged or is returned or is restocked, it is triggering, inventory event in our system, which reflects which shows up in a changed inventory number in our system, and is also triggering an an update event to whichever storefront you might be selling on, whether it's Shopify, BigCommerce, or Amazon. And so, it is really helpful for apparel brands or brands of, you know, who are doing a lot of flash sales because now their inventory on the storefront and the inventory within ShipBob should basically be all the time the same, and there's very less, sort of lag between between those two systems. And so, this should this should hopefully help you prevent over star or or prevent you from overselling and having that inventory be in sync. The third one is improved inventory status, accuracy, and visibility. This is part of our overall broad remit to really focus on providing you best in class reporting and analytical capabilities. The first big column is the in fulfillment quantity, which shows the number of units that have been picked for active orders but have not yet shipped. So merchants have a better idea of what actually do they have on hand to fulfill for future orders. So in fulfillment quantity is a big one. And so this also allows us to now push back a more accurate, sellable quantity to Shopify And and is also particularly useful if you have, like, large b to b order allocations, because now that is being factored in. And and that in fulfillment quantity is sort of a more accurate representation of of inventory which has already been picked. And the second one is exception quantity by fulfillment center. It enables, again, you know, for you to understand, like, how much exception, units are there at a fulfillment center look level. So you can really drill down and see how much you need to be sent to a particular fulfillment center to have all of that inventory, you know, sort of be consumed for your for your orders. The next one is, not getting for, lot details for getting orders. So this is really relevant for brands in the food and bev, health and supplement and beauty industries. And so a lot of brands in that vertical have lot products. And and and also in that category, you need to do a lot of kitting sometimes, because you're putting items together for a VIP kit or or you want to create a completely new SKU, which is a sort of kitted, from a bunch of different SKUs together. And so previously, kitting orders didn't really support lot selection, which was really hard, because, for a brand then, if you wanted a product a from lot a and a product b from lot b to be kitted kitted together. You know, you simply you could, of course, specify that I want one of product a and one for product b. But you could tell us within product a, I want you to pick lot a, and within product b, I want you to pick lot b. And our system would have defaulted, you know, to whatever lot we thought was the most appropriate. Now with this, you can be very granular where you can say, hey. For this chocolate, eight ounce cake, I want you to pick lot number November 2024. And from this chocolate eight ounce, for for this different SKU, I want you to pick, a different lock code, and our system will then force, the kitting order or or the pickers to go to that particular lock location only and pick the right quantity. And so this is pretty cool, especially if you have been if you are in this any of these three verticals which, require you to be a lot compliant where you can submit these kitting, requests and and make sure that those, individual units are from the lot from the right lot. The last, the second one, is around, being able to specify fulfillment centers for retail, EDA orders. And so, what that means is if you're using, let's call it SPS Commerce, for, for pushing EDI orders into ShipBob, now our APIs, allow, you to be able to specify exactly which fulfillment center you want us to ship that particular order from. And so earlier, if if that was if that is not specified, our system will automatically make a determination based on the destination of the b to b order and of and whichever fulfillment center has, the has all of the inventory, available to to fulfill that b to b order. It would, it will sort of choose the fulfillment center. Now with this in place, you can now force us to ship that particular b to b order from a given FC only. And so if you have inventory, across three different ship of locations and you, for some reason, want a b to b order going to Chicago to be only shipped out from the LA location, now you can specify that, as part of the as part of the API. And so this is very, very helpful, for for b to b brands, to be, again, lot more customized in their way of sending b to b orders to Shipbob. And then, again, as part of our broader remit on providing you all with that support our supporting and analytics. Two big, reports. One is undelivered shipment support. This is helping you identify packages which haven't really been delivered to the customers as yet and are also eligible for our lost in transit claims process. So you can see lost tracking event. You can see whether they're eligible or not and and how many days have passed since the last update. So, this report, is a really good way for you to get, you know, sort of, the exceptions all of the package exceptions sort of, be able to download them and analyze them in your own way. And the next, quick one is sort of a report card on Shiba. And so, fulfillment SLA reporting, seeing how many of our d b to c and b to b orders are performing against the stated Shiba SLAs, The on time SLA SLA breaches, detailed order level breakdown of which orders have missed SLAs, if any. You can filter by SLA date, fulfillment center, order type. So a lot of good ways for you to slice and answer data on on how you wanna do it. And then before I wrap it up, two big things, especially if you are a developer and are building applications on top of Shipbob. One is we've completely reimagined our webhooks experience. And so, this release focuses on our brand on providing brand merchants with the ability to easily manage, webhook subscriptions, making it super easy for you to test and and do a whole lot more, including a lot of logging as well. And so you'll see a lot of UI enhancements, on the merchant application, on on what sort of webhooks are available and how you can test them in your staging or in your production environments. And, we've completely changed the back end of the webhook infrastructure. And so it and so it's a lot more reliable now that webhook does get triggered. You can also have you put in retry policies in place. And so there's a lot of visibility and transparency, on the on the webhook management portal. And, some of those, include, you know, you can create and manage webhook subscriptions. You can see success and failure rates. You can instantly test webhooks or replay, if a webhook failed, why did it fail? And also because of this redesigned webhook infrastructure, it allows us to create more webhooks a lot quicker than previously. So in case you see any webhooks which are missing or any events that you would like to subscribe for, get in touch with your support or your success team, and we will probably be able to add those webhooks into our infrastructure rather quickly because of this redesign platform. And finally, again, you know, for the developers in the room, we've released the ability last winter, to create and publish apps directly from the ShipBob dashboard. With that update, users were able to effectively generate, OAuth tokens and track apps from a central dashboard and also submit apps to be submitted into the ShipBob app store. And now this is at least we are excited to add app analytics on top, for those OAuth apps, which means that now you have real time visibility into app usage. You have visibility into the performance of these apps. You'll be able to see number of installs, number of active users, and API health for, everything basically from the dashboard. And so it unlocks a ton of insights and helps developers really provide better support, for their applications. And so if you are a developer or a partner, get in touch with us. We we are happy to, get, to tell you more about these, changes. And and if you have any feedback, happy to hear those as well. With that, that was a lot. Giving it back to Britney, to talk about stuff to help you grow your revenue. Awesome. And thanks, Dhruv. There is a ton of new stuff to help brands save time and money. But I will close it out with some of our newer releases to help you grow revenue. Starting with TrackBob. So if you remember during our spring release webinar, this last season, we shared a little bit about TrackBob. So this is our ShipBob branded tracking page for the zone skipped orders. Dhruv talked about that earlier when he was talking about our network model. So these are orders that start out in one region and ship off, and our fleet is helping skip zones to get them over to the other side of the country and be able to get orders to shoppers faster and more cost effectively. So for these orders, we are excited because for the summer release, we're previewing TracFob as a customizable tracking page for eligible non zone skip orders. So this is a great way. You see this Tony's example here. We're now giving you the ability instead of it saying ship up on the the tracking page with the additional events. You'll be able to customize it with your brand logo. You can there will when this releases, which it will be in beta very soon, get in touch with me or get in touch with our team if you'd like to participate in the beta starting in early September. But starting then, we we will be able to go in through the merchant dashboard, opt in, and you can decide. You don't have to update your logo or to recommend it, but you will have the option to go with the branded or unbranded tracking experience, and this will be available for folks starting in early September. So when we first start out, we'll be focused on orders that originate from Shopify, but we'll be quickly iterating to expand this to orders coming from ChipStation, API, manual Excel upload. So we'll get it to all of the other platforms as we roll things out and make sure everything's working on the beta. But if you'd like to try out this new feature early, get in touch with our team for the beta beginning in early September. The next two releases I wanna cover are really excited for our audience that are headquartered in The UK or any of you, you know, in The US or elsewhere that are leveraging one or more of our three locations in The UK. So first off, we have partnered with Every, and we are going to be offering a new ship option. So in The UK, there are over 2,000 locations and lockers. It's similar if you're in The US and you're familiar with Amazon lockers. These are open twenty four seven. It's a really convenient and secure way for shoppers to opt to get their packages. You know, maybe they're in a place where doorstop delivery isn't reliable or safe. So this is a great option that you can offer your shoppers at checkout. You just need to work with our team to make sure that we're mapping orders to the right ship option and everything's all set up in the back end. If you are interested, just get in touch with your success manager or our merchant care team, and we can get you started. And then the second update, which is very exciting, Dhruv talked through our extended cutoff in in The US that we've been able to ship off logistics. But in The UK, we actually already have a 6PM cutoff time, and now we are making it even later. It's going to be 8PM, at all of our UK sites by mid next month. So we're already I think we already have it live at one, and then it'll roll out to the other two. So this should be live by mid August in perfect time for peak season so that we can get as many orders out same day to shoppers in The UK. Alright. This next second to last one, I'm super excited about. So for those of you that are Shipbob WMS customers, so these are folks that are using our warehouse management system in your warehouse. We are releasing a new point of sale integration. Essentially, we've been working with a lot of merchants who you might have a traveling storefront or you have a brick and mortar store. You're using Shopify point of sale today, but you're lacking that inventory visibility. Maybe you're used to that inventory visibility if you're using Shipbob WMS today and you want that reflected in all of your storefronts. So that's essentially what we're enabling. So for Shipbob WMS customers that are using Shopify point of sale, we are going to integrate with Shopify point of sale so that we essentially create whatever is if it's your brick and mortar or a traveling storefront that becomes a Shipbob virtual warehouse that we can use to track inventory, update things in real time as Dhruv was talking about the real time really event based inventory sync. This, you know, works similarly. We're gonna make sure that you have a full line of sight into the inventory for, your Shopify point of sale store, whether that's brick and mortar, traveling storefront. We're really excited to roll this out. We've got a few folks that are using it now. But if you would be interested, please get in touch with our team, and we can, work with you to enable it. And then last but not least, I mentioned this last time, but I just wanted to, to end with this again because I think it's a really exciting opportunity, and we're just gearing up and working with Macy's Marketplace. We're seeing a lot of brands there, especially with their investment in, you know, more brands in their marketplace, more up and coming brands, and the categories that they focus on most. We're seeing a lot of demand for folks to have a more centralized all in one way to sell across all the channels, Macy's marketplace being one of them. So we built a direct integration with Macy's, so that you can sync orders, products, inventory, orders, tracking, and everything, and just be able to rest easy, that ShipBob is going to fulfill those orders with the compliant carriers that Macy's needs and meet all of the requirements for that marketplace given our integration and partnership with Macy's. So excited to bring on more brands, help bring more brands onto Macy's marketplace and make it really easy to fulfill those orders. If you are selling on Macy's today and working with ShipBob or interested, just get in touch with our team so we can make sure and get you set up on the integration, correctly in The US. Alright. I went a lot faster than than Dhruv, so we have plenty of time for questions. I'll leave this up as we answer answer some, but let's see what we've got so far. I'll pull up. And please, y'all type in the chat. We'll we'll, stay on and make sure we get them answered. Okay. So how can I get signed up for Fastrack receiving? I can I'm happy to take this one. So as Dhruv said, Fastrack receiving is our first feature for ShipBob Plus merchants. So we'll be rolling it out with this group first. If you're a part of ShipBob Plus, we'll be reaching out to you proactively, via your success managers. It will be limited to ShipBob Plus for for some time. And then when we're ready to roll it out to the entire network, we'll share more news as that happens, but it'll be exclusive to ShipBob Plus, for the foreseeable future. Let's see. Okay. Currently, this one's about Macy's. Currently, I'm not selling on Macy's, but I'm interested in doing so. What do I need to do? Really just get we have a team at Zippo that is focused on expansion and retail expansion. We have partnerships with agencies and, obviously, with with Macy's directly. So get in touch with our team, and we can move in the right people to start that conversation. We can walk you through, obviously, the requirements that Macy's has. If you haven't filled out an application to sell in their marketplace, we can help you out with that. So we've got a great team ready to to help you if you're, looking into selling on Macy's for the first time, and that applies to Walmart, any other marketplace, or our integration that you see. Oh, Dhruv. Maybe you can maybe you can take the fun. So with the two reports you mentioned, what's going on with our, you know, our legacy analytics and reporting? Yeah. Great question. So, so as you might have already started to see, we have taken a lot of those reports and sort of migrated them over to our main, dashboard. And so our legacy, what we used to call it, the analytics and reporting tool art, we're gonna, sort of sunset that because all of those reports have been ported over to our main reporting tab. And there those reports have been super vetted. And so, sort of our data teams have worked very closely with, with our brands to make sure that all of the different, you know, exceptions and all of the nuances have been captured. And so you should be feel very we feel very confident and so should you about the reliability of the data on that new reporting page. Yeah. For sure. And I think today is the last day that you can see that page. Yeah. But definitely check that out. I mean, we've made that migration, but they're we're not done building new reports. So the team that has been building out all the new reports is has their eyes set on many more really based on a lot of your feedback or requests. So like Dhruv said, get get if you have ideas, there's some data points that you wanna see that aren't available today. Like, get in touch with our team. That will be their focus, you know, for the foreseeable future would be building out reports based on whatever your business needs, if it's industry specific. I know some asks have have come up there. Let's see. Alright. We gotta ask, can I choose which orders or zone skipped versus which ones are not? Yeah. I can take no. I think so at, we ourselves, are doing a lot of filtering. And so, our system automatically makes a determination of whether that order or shipment is zones shipping eligible, based on, you know, the transit time or the shipping option, based on what the end destination of the customer is, and then the different, ops clocks within the network. And the reason why we would decide not to zone skip what could be considered as potentially eligible zone skip orders is if it originates on a marketplace which has or or or from a platform which has rather strict compliance needs on tracking events or time in transit needs to be expanded overnight. And so you should be assured that ShipBob has all of the right filters in place, to only allow for orders which are truly eligible to be zone skipped, to go through that zone skipping process. And so I don't think we have a mechanism for a brand to explicitly, at an order level, designate whether that order should be zone skip eligible or not. And that's because we want everyone to benefit from that from that zone skipping process. Yeah. And make it easier so you don't have to worry about which order. Or the system's doing it for you. Yep. And the track bar page that that we, talked about, if you see the tracking events on that page, you know, they're actually a lot more comprehensive because we are now able to bow to push events, like when was the order picked inside the warehouse, when was it packaged, when was it on the truck, to take it from the spoke location back to the hub slash location center. So those are all of the events which would basically be available for zone skip packages because we are pushing all of our internal events to the tracking page. Okay. Got a question around inventory sync. So I'm using ShipBob's API. Will this new event based inventory sync affect me? The answer is no because you are already in control. Essentially, if you're using our API, you're already managing your own inventory sync. So, it's up to you to, you know, make that event based. It likely already is. So this won't impact you. You already have control. So we'll it'll be a new or Shopify, Amazon, and BigCommerce integrations. Okay. Let's see. Okay. I know, Clayton, you asked around, are there any plans to allow shipping via third party carrier accounts? And you're saying this applies mostly to b to b orders. Dhruv, do you wanna take this one? I didn't quite get the oh, the are there any plans to allow shipping via third party carrier accounts? Yeah. I think, Clayton, that is already possible where, if you have prepaid b to b orders, you can either apply upload and, those labels as an attachment. And on a limited capacity, if you're getting, sort of FedEx or UPS account numbers from your retailers, you're able to tell us how to and we would set it up in our system to allow for it. So I think that is already possible today. But if you have more follow-up questions or we if you, yeah, we maybe just message us and we can see if there's any nuances to our answer. Yeah. That's a good call. Clayton, let's get in touch with our team. I I can put my email in the the chat. But, yeah, we should support this today. I think it kinda depends on the retailer agreement that you've set up. But if we support that retailer where, and their compliance guidelines, we should be able to support it. Okay. Okay. Dhruv, you showed two new inventory statuses earlier. Are these available for every fulfillment center that a merchant is using? Yes. Yeah. Yep. That should yeah. I was just thinking if there's an exception. No. But I don't think so. I think we have it's consistent across the entire network. Yeah. It is. And I don't know exactly which ones, but there there's more coming, and satisfies on that report. The team's been doing a lot of merchant research, so we'll be adding more in just in the spirit of full transparency in every data point that you you might need. And you'll also see this, you know, reflected in our reporting as well, as the inventory status page. Okay. Alright. A question around, every parcel shop and locker delivery. So how can customers how are they able to choose this delivery option? So our team will walk you through this, which is why this is available by request. So on our end, we have to enable the ship option. But as part of enabling it on your end, you'll need to install an every parcel shop locator to, your ecommerce store and a static app block to your Shopify checkout. So, essentially, you might not offer it depending on your the size of your products. Like, you might not offer it for every single order combination. So it's essentially going to look at that and say, does this order qualify based on the weight in DIMMs? Could it even be picked up from a parcel shop? And then based on that, the shopper will or won't be able to choose the option at delivery. But it's intelligent and pretty easy to install. We'll just walk you through it if it's something that you want enabled for your store. Let's see. I think we have time for one more question if there's anything else in the chat. I'll I'll while I'm pausing, I'll just say, I'm excited to reach out to folks and announce who's coming if fulfilled. But if you have questions about the event, I have linked the agenda and speakers here, but please reach out to me. I've put my email in the chat, and I'm happy to answer any questions. I'm me and my team put on this event, and we're super excited to be doing it for the fourth time and have, you know, over 300 folks from across the industry, founders, operators, partners, and ShipBobbers at our event in just a few, a few weeks. So with that said, Dhruv, thank you so much as always for taking us through all the new release that is we appreciate you. Absolutely. No. This was a pleasure. Thank you all for joining us, and thank you, Brittney, for watching us how to grow revenue. Yep. Of course. Alright. Hope everyone has a good rest of your day. Thanks.