Transcript for "Winter '26 Release": Good morning. Good afternoon, everyone. Thank you for joining our winter release event today. I am Britney Baron. I lead our product marketing team here at ShipBob, and we'll introduce our speakers here in a second. If you are joining early, you know, use the chat. Let us know where you're tuning in from. It's always cool to see the global audience that joins these events. You can use the question widget to submit questions. We'll have plenty of time at the end for live q and a with myself and Melissa and Casey. And we will have two winners from the attendees today. We are lucky to partner with amazing companies like True Classic and Jones Road. So we'll be giving away a $75 gift card, for either True Classic or Jones Road. We'll do that drawing the event and reach out to you over email, but tune in, and you might be a winner. I will hand it over to Melissa and Casey here in a second, but wanted to just intro the event. Today, I'm lucky to be joined by Melissa Nick, our chief supply chain officer here at ShipBob, and Casey Armstrong, our CMO here at ShipBob. They are going to dive into a bunch of great content today, including our winter releases. We are just coming out of peak. I'm sure many of you are still reflecting on hopefully how great it went and things you might wanna tweak going into this next year. Melissa will provide an update on how our peak went and some really cool insights that I think will help brands that are still planning out how to approach peak for 2026. Casey will go over this new ShipBob advantage that you'll hear more about today and really frames the top releases that Casey and Melissa will be highlighting available for winter release. After the event, we've got linked here. Our winter page just launched at the same time as this this event. So check that out for more details, and we'll be sure to have plenty of time at the end for live q and a. So stick around, ask good questions, and Melissa and Casey and I will be sure to answer them. So with that said, I will hand it over to Melissa to give us a peek recap. Alright. Hello, everyone. I'm Melissa Nick, ShipBob's chief supply chain officer. I'm just really excited today to share a recap of another record breaking peak season for ShipBob merchants. So what did the numbers show us about peak for our merchants this year? We adjusted our shipping capacity to be even higher this year on Black Friday and Cyber Monday days when the demand is the highest. And you can see here that it just really paid off with our shipment growth on Black Friday at 236% and Cyber Monday at 212 growth over a typical day in 2025. So we shipped the most orders to California, and we really saw incredible growth from our Canada teams as our merchants work to reach more of their customers to the North. Given ship ShipBob's excellence in supporting our apparel merchants, it's really no surprise that the apparel category saw the biggest increase in total order volume. And then, of course, we continue to see our beauty category do really well since that's a a core segment for our business. Now while total online spending growth year over year across kind of the econ markets growth that growth was single digits, ShipBob saw multiple established brands with double digit d to c growth. So it's really exciting. Our merchants also continue to really lean in on our omnichannel capabilities. We saw 55% increase in b to b transfers year over year, particularly in November as our merchants got their retailer partners stocked up for the holiday season this year. One of the challenges we continue to see, and and I don't really expect this to change, is that brands of all sizes really struggle to predict customer behavior through the Black Friday, Cyber Monday weekend. Most categories saw variances that were off by more than 10% in what their predicted forecasted sales sales volumes were. Only a couple categories came in less than 10% variation with health and beauty and food and bev. They were within 10%. Everything else was kind of really watching and see what consumers were doing. To the top performing ship out brands, were really excited about. There's a couple listed here on this slide, but Pet Lab did great. Aroma three sixty, Our Place, Dossier, and then Tony's had just a phenomenal peak with us. Now, I want I I wanna get into operational performance given that I lead supply chain. I have to recognize just the the solid year delivered by our operations teams. We saw, the benefits are of our investments in 2025 to support our growth. And so, in 2025, we stood up our own sort center network. We've talked about that in previous releases. We call it ShipBob Logistics. During peak, we sorted 69% of our own volume for our carriers. This is just a really big game changer during high volume scenarios that we can get packages into the hands of our carriers faster. Now that launch of ShipBob Logistics enables us to have carrier pickups throughout all hours of the day and night, and we saw that come through in our results. 23% of our volume was handed off to a carrier between the hours of 8PM and 2AM. So we have those really late night pickups, which is which is great for our merchant experience. These investments really translated into speed improvements. And so, you could see that we had a 13% improvement in time in transit across our entire network. I mentioned before our b to b growth. Again, huge peak for our merchants at 55% year over year growth in b to b order volume. And then lastly, we offer our inventory placement program to help our merchants optimize placement of their inventory within our network so they can get closer to that end customer and really leverage our national fulfillment network. The merchants that use IPP saw a 15% reduction in average zone mix and 55% in region fulfillment. So these are just really great wins for our merchants, who leverage the IPP program. It's resulting in real dollars saved for our merchants and their transportation costs, but also faster delivery speed during the time that really matters the most. Inbound this year was particularly interesting and actually quite a bit different from last year. Last year, we saw a pretty steady increase in inbound volumes through October and into early December. As you can see from the blue line, pretty solid trend line there. This year, the inbound spike lagged and came in heavy right before crunch time. So the inbound hit hard in mid November. Another change this year was the interest and adoption of our FTZ warehouses to improve cash flow timing for our merchants. For those who met leverage FTZ, they can bring inventory into the warehouse sooner and kind of hold it in reserve without taking that hit, of the impact of paying duties. And so that that was a lot of great stuff. I'm gonna hand it off to Casey to talk through the ship of of advantage and our new releases to future proof fulfillment. Awesome. Thank you, Melissa. Yes. I'm here to talk I'm Casey Armstrong, the chief marketing officer over here at ShipBob, and thank you all for for joining us. I always love seeing where everybody's dialing in from, so keep throwing it in the chat. I'm calling in from California even though it's just out in Chicago. So, yeah, we're here to talk about the ShipOp advantage, what that means, talk through some new releases, and actually hear from some of our customers as well. And then there we go. I see Simon says from from The Netherlands. Yes. We actually have a facility out there, so glad to hear. Alright. So the ShipBob advantage, you know, what what does this mean? And and it's really really summarizes, like, our focus for, you know, how we wanna be able to support brands like you all at ChipBob and and really provide you an advantage in how you run your business. And so starting with the network advantage, and Melissa's talked about this quite a few times, you know, with our our hub and spoke network and and how that enables so many wins such as, you know, the late night pickups that she walked through before where almost a quarter of the, packages that we shipped out were picked up from our carrier partners, between 08:00 and 2AM. Because at the end of the day, you guys don't care about really the cutoff time for us. What you want is it to be handed off to the carrier in their network and then delivered to the end consumer. And then, of course, you know, within our network advantage, it's our our distributed network, not just in The US but around the world, a a promise capable network that reduces zones, shortens transit time, and and really protects your SLAs, and and, of course, our inventory placement program. We can ship everything to one facility, and we'll distribute it based off your demand patterns on your behalf. The scale advantage. And so, you know, our scale really enables, you know, brands to add channels, markets, geographies, and volume versus headcount. You know, we'll ship well over a 100,000,000 d to c packages this year and and hundreds of millions of units through both d to c and b to b. We actually, at the end of last year, officially shipped our one billionth unit. And so, you know, we constantly think of how can the scale that the ship office hit be a value add to to all of our customers. Then the financial advantage. And so I know a lot of times people just go straight to pricing, but, like, how can we actually provide you leverage in your business, from the pricing that we provide you, but also allowing you to build this big business without adding a lot of headcount? I love the stories when we talk to customer of ours customers of ours like Heartplace and Bloom Nutrition that that build these, you know, 9 figure plus businesses. And at some point, they've got, you know, two, three, four people on the entire operations team managing a global supply chain. You know, it's a that that's such a a value add in a way that they can really differentiate and separate from the competition. And then the full stack technology, that's been a focus of ours since Drew Bindavay founded ChipBob back in 2014 where it's not just the merchant facing application, but it's also the warehouse management system or WMS that powers everything across all of our fulfillment centers, you know, whether it's our flagship facility, you know, close to me in Southern California or our, you know, latest global facility, which actually I will talk about shortly. But it's really this, you know, this technology that that allows us to to custom build and get ahead of, you know you know, the trend lines and and where fulfillment is really going, and it's it's really helped us a lot as we've invested into things like omnichannel earlier than many others. And so that brings me to the omnichannel advantage. And so what you know, especially you on the supply chain, but a lot of your counterparts on sales and marketing, they wanna be able to sell wherever their wherever your customers are. And so how can we really unlock these channels like Walmart or Amazon or TikTok or Fare, but also allow you to partner with all of these retailers and wholesalers? And so Melissa will talk about this a little bit later, but right now, we support over 200, different retailers. And we also ship a lot of volume to our customers' stores that they, that they have, as well. And then the support advantage. And so, you know, really bringing these brands and our our customers is layered support. So from a success manager or specialist that's helping you oversee your entire supply chain to our on-site support staff that's that's in the facilities to pick up the phone and and help you as well. And then, of course, category specific support as well. So, you know, whether it's batteries, cosmetics, supplements, you know, the retail compliance, compliance has really been probably the most requested thing that we've gotten over the last year and a half. And so how can we provide you with that as well to, you know, really build build this really big business? And so, again, I my my favorite thing is is hearing from our customers. And so here we've got Ben Diamond, who's the CEO of True Classic, a a massive apparel brand that we are fortunate to work with, not just in The US, but in Canada, The UK, EU, and Australia. And so here we can hear directly from him on, you know, how how does he define the ShipBob advantage. For us, the shape of advantages were a few. The first was the ability to have a single partner on a global scale and across countries and channels. We actually can handle all our logistics needs across all countries, across all sales channels, whether it's wholesale, Amazon orders, our own retail locations direct to consumer. And and do so with a single partner that house all our inventory in different locations, have a single system that we can log into as our global warehouse management system, see the inventory moves, and and reduce complexity. And the other component in The United States, the FTZ has been a game changer for us. Being able to defer duties was a really big benefit, especially our volume of importation, not needing to pay all of those many millions of dollars upfront made a big impact on our cash conversion cycle and working capital. And then from a partnership standpoint, it's just been great to work together and find ways to make things better, faster, cheaper for the brand. So we've been very pleased. Awesome. Well, again, great to hear from from customers of ours like Ben. And, if if you didn't see, we posted some great videos. We had Harley Finkelstein, the president of Shopify, join us in in one of our fulfillment centers over Peak, and he actually picked and packed some of his own true classic orders with us as well. So that was fun. Well, just like Ben mentioned, you know, FTZ or the foreign trade zone facilities, and so that's one of the ways that we support them in The US. I'll talk about some of the benefits there shortly and and what it really means, but we're actually expanding our FTZ network and have added new sites in the Northeast and the Mid and will be coming in the Midwest as well. And so if you're interested in the foreign trade zone or FTZ, solutions, please reach out to us. It's a massive win for a lot of brands, and one I'll talk about why. So the biggest by far is is really cash flow optimization or duty deferral. And so with a lot of the changes that have been happening with the tariffs and de minimis, when you import goods from overseas, you often owe a rather large check for the duties and taxes on day one. So that's before you've, you know, generated any revenue or likely generated any revenue from the inventory that you're shipping. And some brands are writing, you know, $5.06, 7, maybe eight figure checks to get their inventory inbound. Whereas with the FTZ network, you can we can receive everything on your behalf in our FTZ network, and you actually don't pay any duties until your products enter US commerce. And so that can really mean two different things, and and I'll share them a bit more in the next slide. But most often, especially with our FTZ e commerce solution, it's when one of your customers orders it from your site. And so, again, you've now generated that revenue, and then you can use that revenue to then pay the the duties and taxes. And so, again, from a cash flow optimization standpoint, one, you get to defer a lot of the duties, but you also have already generated the revenue to help pay for those duties. There's duty elimination. And so let's say you reexport certain things or you dispose of certain things because some things came in damaged. Well, you don't have to pay duties on those. There can be tax savings. Again, the the tariff relief. So if you, if you import things and then, and then but then the finished goods have a lower or higher number, Again, that can modify the tariffs that you owe. And, again, the biggest thing is really the cash flow savings and optimization, and we're happy to walk through a lot of that with you guys as well. And so the two solutions that we primarily offer, so, like, what Ben talked about is our FTZ e commerce solution where they can ship everything in bulk, and then we will pick and pack and ship them out from our FTZ facility directly. And then, another option is FTZ Reserve, We can ship everything in bulk to one of our facilities. And then if you wanna ship it out to, you know, our different, our different sites across The United States to then ship out how you typically do, again, we can hold some of that inventory and then ship it out. And then there another example of how some brands leverage FTZ Reserve is we work with a a very large beauty brand. And so they will ship us, different component parts, and then we will hold those for, across the year. And then at different tranches, they will request that we ship out a certain percentage to their co manufacturer who will then, compile the final good. And so, again, that way, they can defer a lot of those duties and and pull the duty payment closer to when they're actually gonna generate the revenue. And then the last thing that I'm gonna cover that I I kinda teased out a little bit earlier is we actually have a facility launching in Spain very soon. So Melissa, and a handful of others and myself, we're actually all flying out to Spain this weekend as part of the launch and and working with the team around that. But coming very, very soon, we'll be having our our first ship op facility in Spain. And so, again, if you guys are looking to continue to expand across the EU, please reach out. We do have facilities in in other locations such as The Netherlands. But, you know, this will really unlock very fast shipping to countries like Spain, Italy, Portugal, France. It's dangerous goods supported. You can enable TikTok's FBM across Europe and, you know, have standard and expedited services as well. So, again, it's really excited to continue to unlock the EU. Across The UK and The EU, we've seen such massive demand and have been fortunate to work with some huge brands there. So, you know, the we're gonna continue to invest heavily in those markets and and reach out if we can support you there. Alright. Let's jump in and talk returns. Returns is just an absolutely critical part of of the customer experience, and our reverse logistics capabilities, can really turn a cost center into a competitive advantage for our merchants. We went through a selection process that was really robust, and we've we've part we've chosen to partner with Blue Yonder, to build out a new return solution specifically for our ShipBob apparel merchants. It gives you access to easy returns with several options to choose from in terms of disposition of inventory based on its condition. It offers super easy returns, fast processing with rapid inspection. And then what really matters most is restocking so that you can reduce that inventory downtime or inventory not being available for sale. I really like this solution because it has intuitive quality control through just super easy inspection UI for the associates who are doing the work to make sure that only sellable items go back into inventory. And then the the other key part here is that I'm really excited about the data insights that we can offer back to our merchants based on the returns processing that we're doing. And so that'll help to inform future catalog decisions based on what we're learning from customer behavior and return patterns. So returns are are a big focus for 2026. The next one is fast track receiving. Fast track receiving is a program we're building for qualified ShipBob Plus merchants where their inventory can be received and stowed in one business day. This really helps to in optimize our inbound logistics for faster and more affordable and accurate fulfillment. So by standardizing certain requirements upfront, like single SKU per pallet, single SKU per case, making sure we have barcode level visibility. We can help to eliminate those manual exceptions that happen during the inbound process that cause delays, and we can make sure that products are stocked faster and more reliably. Beyond speed, this is really about predictability and scalability. Our fast growing brands that have recurring, like, high volume shipments into our network can really count on this smoother inbound experience where they'll see fewer errors and also just a really fast turnaround times to make items sellable to their customers. We've already started fast track receiving. We started with some of our largest merchants, and we'll be adding more ShipBob Plus merchants and more of our hubs into the to The US network for fast track receiving during this quarter. I talked about inventory placement earlier. We continue to innovate in this space and help our brands to automate inventory distribution in The US. And so there's two key updates for IPP coming. So first, coming later this month, actually, for all IPP merchants, we're building a new settings page. You can see the the screenshot there of what it looks like. Here, merchants can manage their inventory placement with really great clarity and precision directly in the dashboard. Merchants can get one centralized view of all of their IPP configuration in one place. They can see how SKUs are allocated across the regions. They can look at inputs driving those decisions and really understand, like, head and tail SKUs, and what do we recommend for rebalancing points. It really allows our merchants to self serve. Merchants can make bulk updates directly in the UI without having to have kind of a back and forth. So decision making can be way faster. It helps us to respond and help our merchants to understand seasonality and changes in demand and get that placement right, through intuitive, dashboard visibility. We also have two new dedicated views, SKU configuration and rebalance. So merchants can understand how the inventory is placed today, and then when it's gonna move, and why it's gonna move. So it really results in a simpler, faster, and more transparent experience where merchants can make better distribution and placement decisions without having to rely on additional support teams and and such within their own organizations. And then the second thing, we have a new API, that's releasing. Users can now easily retrieve their distribution details for any IPP w WRO. It has a bunch of data elements to it, like WRO status, IDs, how inventory is distributed across which FC. This will really enable more accurate forecasting, allow our merchants to do reconciliation of inventory, and drive that system to system reporting, especially for merchants who operate at a at a larger scale, the IP API returns a a ton of fields back. And so you can get those WRO IDs, expected quantities versus received quantities, fulfillment center identifiers, inventory details. We've added lot information for some of our larger merchants who use lot control. You can see stowed quantities, and then the the real time status will update along that journey. And so you can see it from not started all the way through the inventory reconciliation to completion status. These are this renew reporting and and the API that enables it will have way more, programmatic views of your inventory flow. So you can just reduce all that manual reporting that's happening and improve planning accuracy. So a lot of I I love that these improvements are really just coming directly from our IPP merchants to help them to scale and make better placement decisions. Casey mentioned compliance. We've invested a lot in compliance, and we continue to invest in this space. Brands can really trust that. ShipBob is a good steward of your business, and we meet strict quality, safety, and ops standards. And so, compliance is really complex. It's a complexity that that, frankly, we don't want our merchants to have to worry about. And so, we've done a done a ton done a ton of work around compliance, and received some some pretty key certifications. And so, starting with VRCGS certification, if you don't know what that means, that's okay. It's a globally recognized GFSI, which is global food safety approved standard that verifies that we have compliance within our fulfillment centers. And so, earning this certification makes sure that our fill facilities follow consistent, auditable processes for handling regulated and perishable products, which oftentimes is just a baseline for brands selling into retail or even off your even to operate in any of these regulated categories. We got double a audit scores. That's the highest possible rating that you can achieve, and so we're just really proud of that. These scores show that we have exceptional operational discipline and food safety performance. For for merchants, this is just a it it translates to lower compliance risk, is the bottom line. We have great controls across our facilities, and that means that you have less likelihood of having any sort of shipping delay or chargebacks or retailer problems. This isn't just a badge. It's a real enabler for us in our expansion, and so we're able to think about which types of brands we can support and build trust in a new way. And you don't have to worry about compliance. We'll do that work. Trackbob is a great way for merchants to be part of more of that post purchase experience by adding their own branding to the order tracking page. So the way this works after checkout, that's where customers actually spend most of their time as they're looking at their at their package and how it's moving throughout the supply chain. Most brands actually lose the engagement of their end customer the moment they redirect that customer to the carrier's tracking page. That's where TrackBob comes in. It's a totally free option that keeps the customer inside of the brand's ecosystem instead of sending them to maybe a UPS or a FedEx tracking page to watch their package move. Merchants can customize it really easily from your own dashboard. And once you turn it on for your business, it means a higher brand consistency with that branding all over the page. We've seen with our brands that are using this that they've seen less where's my order inquiries. They can see it all in one page. They have more shopper engagement, and it doesn't add cost and reduces complexity. So it's just a really easy thing to enable, and has a really outsized impact on the end customer experience for our brands. We launched this. It was a controlled release in in late last year. We had 80 merchants opt in. And in just a really short amount of time, we had 1,600,000 page views from the our merchants and shoppers. Now for a winter release, we're expanding the availability for TrackBob. It'll be available more widely in The US. We're also launching it in UK, Canada, and Australian orders, coming from both Shopify and ShipStation. Again, this is a totally free feature available for ShipBob merchants, and it's really easy to enable on the merchant dashboard. We've talked about omnichannel and b to b. Since we launched our b to b solution a few years back, we've learned a lot, and we've invested resources to support as many retailers as our brands need. And so I'm really excited to share that we now support over 200 retailers for retail distribution and drop shipping. We've also expanded how we support brands for retail, supporting many kidding projects to help brands with point of sale displays at our retailers. You can see a couple of examples there on the screen of different display options we've helped our brands to build out for their retailers. As more of our brands expand into physical retail, we're investing more to remove friction at scale. Our retail network has really grown and compliance capabilities to help to support brands to launch really fast into new retailers is part of what we're really investing in in 2026. More on b to b, and, again, direct feedback from merchants to help make the experience better. We've improved b to b order, data visibility. And so on our orders page now, we've added more details regarding weights and dims to give our brands total oversight of their b to b flows. This will help re verify order accuracy as it's leaving. It makes sure that we're compliant with retailers, reducing charge backs, and also, reducing our operational risk as we ship into new retailers. This is a lot. Thanks for letting me walk through all of the amazing progress that we're making at ShipBob. I'll hand it back to Britney. Awesome. Thanks, Melissa. And I see some great questions coming in the chat that we'll start answering here in a second. But just wanted to call out, Casey and Melissa did amazing job of covering some of our top releases for winter release, but that is absolutely not everything that our products and engineering and operations teams have been working on releasing for our customers. So please check out our winter release page. You can see the link here. It's also linked in our resources, and you can read all about what Casey and Melissa covered today and also the release notes in totality. So definitely check it out, especially if you're, you know, a ShipBob customer. There's maybe something on there that you may have requested personally. So check it out. And with that said, let's open it up for some q and a. Let's see. So, Melissa, I think let's let's start with you because you touched on peak quite a bit. So amazing recap. But were there any, you know, specific disruptions or challenges that ShipBob personally faced during the peak season? And if so, how kinda how did we adjust? Sure. Yeah. There's there's always disruptions during peak that happen. I think the main one that probably comes to mind for me in terms of overall disruption, we had a carrier. I'm I'm I'm not gonna name any names. We had one particular carrier that we use, that's a pretty well known regional carrier, that called us on Cyber Monday and said, guess what? Like, we cannot take any more of your packages. Our sort centers are backed up. We are in a bad place. We need you to stop sending us packages. And that could be really disruptive for for our merchants, right, if we can no longer send packages to a carrier. We worked through this one, and I'm so grateful for what we've built in '25 with ShipBob Logistics because it would have been a different outcome. ShipBob Logistics allows us because we own our own sort centers, we can easily turn on a carrier and turn off carriers based on performance, and we actively monitor performance of our carriers. And so when we got the phone call, we kinda panicked at first, and we're like, okay. We've got this. And so we were able to turn off the packages injecting into that carrier, flip them to the next best, option for us, and then immediately get those label you know, relabel these packages and getting them moving throughout the carrier network. Frankly, we gave our merchants a heads up, but, frankly, they didn't even notice because we were able to make that that change so fast. And had we not had the the benefit of of a network like ShipBob Logistics, we would have had piles of packages sitting across a bunch of fulfillment centers that would have been stuck. And so I was just grateful. It for me, it just showed that the investment in building ShipBob Logistics was the right decision because what could have been a pretty material catastrophic impact to carrier flows turned out to be really just a lot of work on operations, but seamless for our merchants. They they really didn't even didn't even notice a disruption. That's amazing. We have quite a few questions about FTZ. So, Casey or Melissa, I know y'all both know this area so well. Maybe if I can jump in real quick. We got some good ones in the chat too if we wanna jump on. some of those first. Okay. Yeah. So maybe I'll I'll read it. Melissa, I think you'll be best. And, Isabelle, we might need you to chime in with a bit more context. But, there was a question, I'm not sure it was getting presented at the time, but what about shipping consumer product dangerous goods such as perfume? So, Melissa, I'm sure you can share a bit more on how we've been able to support some of our our perfume perfume brands around the world. Absolutely. Yeah. So we've built out, dangerous goods capability and technology within our WMS to immediately flag and make sure that we're doing the right splits to assign the right carrier and that we're, staying below the limited quantity thresholds required. So we've got that technology, a lot of investment in this space, frankly, over 2025 and into 2026 to make sure that we're meeting those compliance requirements. It's seamless on the fulfillment side because the the carrier selection process is aware of what the order contents are and whether it exceeds any threshold so that we can select the right carrier and maintain compliant compliance, affix the right labels, and choose the right carrier option, so that things aren't going maybe on an airplane when they have to go ground, etcetera. And so all of that technology is now just foundational built into our into our WMS that flows all of our fulfillment network. Love it. And I think we featured dossier in one of the prior slides, and they ship a lot of perfume. We actually were with them in person earlier this week. And so, yeah, love to hear it. A question here. Maybe, Britney, you might know this one best. So this is from Brian. Track TrackBob branded tracking pages. Are they customizable for WMS clients that navigate many accounts? So I'm actually wondering if Melissa we might need to get back to you, Brian, or let me know in the chat if you're referring to being you know, if you're you are fulfilling from your own fulfillment center as a brand, would your orders be able to use this tracking page? The answer would be yes. But if you're asking because you manage fulfillment for multiple brands, and if we can make TrackBob then customizable for each of those. We're not quite there yet, but it's a really interesting, you know, next step as we invest into TrackBob. So I'll follow-up with you directly over email so we can get you connected with our product team and make sure I answered. Awesome. And I thought Isabelle followed up that you're a perfume house and and looking for a three p l in The US, Canada, and The UK. Unfortunately, we have facilities in all those locations. So you can reach out to us directly. I think we'll share our email at the end. Mine's just carmstrong@shipbob.com. But, yeah, we're we're happy to to help you there as well. And then there was an ask from Abby on TrackBob as a feature and and it changing the tracking number. There's reasons why we do it. This might be something we should follow-up on, unless unless you've got any thoughts here. But we do update it so the carrier is ShipBob. We do that for a reason, from the API's end. And so it sounds like you wanna track specific carrier performances via the ShipBob API, so that's something we should definitely follow-up with as well. Yeah. Casey, I'd recommend that, we connect with Abby to understand the specific use case here and get that feedback as we build out our product road maps for improvements in TrackBob. So this is a this could be a great example. Yeah. And then maybe to fur further highlight ShipBob Logistics, there was something from from Dan. He said, did the FAST Group and ACI Logistics closure affect small partial shipping at ShipBob? So I know the answer there is no. It did not affect us. But, Melissa, if there's anything you wanna add to that as well. Yeah. You know, gosh, this is another example of why we're glad that we built ShipBob Logistics out. We got the notification, I I believe, on a Friday. We have relationships with the different leaders, obviously, at all of our carriers, so we were given a heads up that this was coming. We were able to quickly go in and reconfigure our systems to make sure that we were no longer printing labels for the for the carrier and flip seamlessly to the other carriers. The only lift for us is really configuration change on our end and then also reaching out to the the other carrier who picked up the volume and coordinating those pickups too because their volume materially grew with that change. And so, yeah, another benefit of ShipUp Logistics, we're able to just seamlessly do this without creating piles anywhere within our network. Awesome. I love it. We're getting a lot of questions. So. from Michael, do we have customer tours of our facilities? Definitely. So, again, feel free to reach out if you're talking with somebody at shop Bob, but, you know, I I'm sure Melissa was on tours earlier this week. I actually was in our West Hub yesterday, and we had a handful of tours. And so, you know, we're we're happy to, you know, support tours as well for for customers and and prospects. A question from David. Melissa, you're probably best for this. Are all ship off facilities temp controlled, and do they meet specific criteria for dietary supplements and or OTC drugs? Great question. So all of our facilities are not temp controlled. Some of them are, and we have them in every region in terms of temp control. So we can meet that need for our merchants. And then requirements around dietary supplements and over the counter, those vary. But, again, that's we have sites in all of our regions that are able to manage this type of thing. And so part of our intake process when we onboard and go through the discovery process with a a new merchant is we collect all of these requirements. And then without getting too complex, we have what we call a gas tank process where we have a capacity team watching these flows and making sure we always have available capacity within all of the regions that support things like dangerous goods, temp control, hazmat, you know, food GFSI, the food safety requirements, etcetera, etcetera. So, that's part of the intake that we'll capture and make sure that we have capacity to meet the merchant's needs. Perfect. And then for Brian, it I know we answered your question about Trackball, but it you know, you mentioned you managed fulfillment for over a 100 brands. We're so you're looking to to customize those. So, yeah, just feel free to reach out. We're happy to to have that conversation, with you as well. This is kind of a broad question, and, Melissa, you've touched on this a bit, but Jennifer asked what's the compliance for children's products. Maybe, Jennifer, if you could just add a bit more color because I think we could kinda answer that in several different ways. And then from Francesca, Melissa, how much time in advance do you suggest for bulking up on Amazon Pre Pink to avoid delays? As we know, it takes time to receive those items to Amazon. So maybe she's asking about some of our FBA prep, offerings and and how how long to get that in front of Amazon. Yeah. I definitely encourage sellers to plan a buffer for injection into Amazon two to four weeks in advance of what maybe you would plan for a ship of injection. And the reason is that, as many know, Amazon plans their inbound capacity based on backlogs, and so things can take longer. They operate on a priority score based on how fast they need to get it into the network. And so, you know, adding a adding a buffer so that we can get that two to four week window to make sure that it's in a Amazon bin and sellable in time for the peak season is really critical. Awesome. And then Roger asked if there are plans in place for other API functionalities on the road map. Definitely. That is a constant focus for a team of ours, which is extending the API functionality and and how that works with a lot of the solutions that we support today and how we'll continue to expand the integrations that we have. So if you have any specific requests, please reach out. As as we've shared in the past, you know, we've built solutions like powering all of Fulfilled by TikTok, which was built, you know, via API. And so, again, the extensibility is extremely wide and deep today. But if there's anything missing that you're looking for, please do reach out. Awesome. I know I hijacked some of the q and a, Britney. And, so if you wanna take it back over, I know there's a bunch in the the q and a section as well. Okay. Let's go back to Jennifer real quick. She added some detail and shared that they're creating products like dolls, books with lifts and flaps, toys that might, you know, have a piece that could be broken off. And they're trying to get approval for product safety and wondering if ShipBob needs to be involved and, you know, how can we support. We have a we have a robust product safety team that can help with with some of these flows and at least provide guidance on who to go to and how to get those approvals. But we don't have to be necessarily involved on that front end kind of product safety part. It more comes down to making sure that we're compliantly storing and then shipping your goods once they're in a closed package. But if there's help needed there, certainly, you know, reach out, and we have we have experts in this space. Awesome. And then, Melissa, if you wanna talk up answer this one too, because you covered it a bit. David asked, you offer custom product display creation and assembly for retail customer opportunities, you know, for point of sale, special sales displays? We do. We we process these through a kitting process. Right now, some of our merchants are doing these types of displays, and we're shipping them into Costco and Sam's Club as an example. And so we just align on what the SOP looks like and what the outcome needs to from a presentation perspective needs to look like, make sure that we're compliant with retailer receiving. A lot of these retailers have very specific ways in which we can ship these point of sale displays into their fulfillment or their, you know, their retail stores. And so that's part of that's part of what we offer and partner with our merchants to do all the time. Awesome. And those are just very cool to see. Whenever I visit a warehouse, I love to see those point of sale displays and how much we're growing and Okay, Casey. I'm gonna either you or Melissa can answer, but we got quite a few questions sent directly to q and a around FTZ. So I'll try to not miss any. Paul asked what integrations help to support real time visibility into FTZ inventory. Which integrations? I guess I just need a little bit more color there. And so just in ShipHub alone, you should have access to all of the, you know, inventory requirements you have. And then, also, we've built custom reports for our customers to help manage this as well because compliance in the FTZs, like, you need to be 100%. And so we work very closely with the brand and the the FTZ broker and compliance teams as well, which are often third party. So And we can walk you through all of those specifics and and what that looks like and, you know, how we've been able to scale that very successfully for for brands like TrueClassic. Awesome. And building on that, Nicole asked, could we still use our own customs broker for FTZ, or are there other regulations around that? There she said, particularly, if we are using someone else for packaging that would be sent to a co manufacturer. Yes. And so we have our recommended, you know, customs brokers. But if if if brands are working with with others at the time, again, we're we're happy to work with them as well. K. Paul also asked what reporting tools and you touched on this a bit, but what reporting tools support FTZ compliance and audit readiness? Yeah. So as we I mentioned before, again, a lot of that's in ShipBob. We can build customer reports specifically for this and and, again, ensure that we're pushing the requisite data to meet all the compliance and, you know, audit requirements. Like like I mentioned earlier, you know, we know that we have to nail that 100%, and it needs to be done within a specific cadence. And so, you know, we're happy to walk through what that looks like exactly for for Paul's brand. Awesome. And one more for you, Casey. It just tied to FTC and de minimis. Is last year, we launched the de minimis defense program. Is this a program that's still available to join even though de minimis, you know, threshold exemption ended last year in August? Yeah. So we can throw the link to the de minimis defense program into the chat. But, you know, the de minimis, pains, I'll say, or, you know, obstacles that brands are having to overcome are not gone. And so, you know, we're still here to support you all with how you're navigating de minimis. And so, yes, the de minimis defense program is still going. Awesome. Okay. Melissa, maybe you can answer this one. So you shared about TrackBob and expanding it to more of our merchants and geographies. When is it coming to Europe? Yeah. Yeah. Europe is on our track, Bob, road map for q two. So not far from now. And we'll start with a few of our our merchants that have been pretty vocal of asking for it and then quickly expand from there across q two. And y'all keep asking questions in the chat. These are amazing. Also, another one for you, Melissa. So you talked about fast track receiving and how we're expanding. Can you explain a bit more around the the requirements, both, you know, being part of ShipBob Plus and what how do we need to how should the inventory be sent to ShipBob? Yeah. As you said, Britney, it's right now, it's exclusive to ShipBob Plus customers and really best for those merchants who can send us what I'll call clean inventory. So for me, clean inventory means it's a single SKU on a pallet, a single SKU on in in a case, and you tell us in advance that it's gonna show up, so that we're able to commit to that one day, one business day SLA in a really fast turn. It's really ideal for merchant storing and and shipping out of, one region as well. We can still move things through IPP and get that fast turn, and you'll see those IPP moves happening within one day. But there's still in the availability of that inventory in one business day is like that local that local region. The the fast track receiving has just become a no brainer for some of our larger merchants who send in these large pallet case quantities, and we're able to just fast track them. Think of it as, your speed checkout at the grocery store, where you're able to skip the line because, you only have a few items. And so we find that our larger merchants send us really clean, accurate inventory, and we don't have to pause. We'll still support merchants that maybe don't have barcodes or, maybe their inventory is mixed. We'll do the sortation. It's just gonna take more than a day. And so we wanna make sure we could support those larger merchants with a with a faster option. Awesome. Yeah. Makes sense that we'll need it clean, but excited to see where we're expanding. I'm gonna take this next one because I've been heads down actually, preparing for our returns launch. We were asked, you know, are there any eligibility requirements for our to, you know, be a part of this new return solution? So expanding on what Melissa said, you know, this is, for now, a solution that is really purpose built for our largest apparel brands. The dispositions that we'll be training operations on in our Fort Worth hub are really for apparel and accessories brands. We don't support footwear just yet, but we do plan to expand our return solution. So like many things at ChipBob that we've we've built, we're starting out in apparel. We'll master that. But if you are a brand in a different category that needs a return solution, we still have our, you know, our our traditional returns options today, and we'll be expanding this this new solution to other industries, you know, later this year going into next. But we're always interested in talking, to y'all and understanding what you need. So if you have any questions, my email's in the chat. Get in touch with us, and we're we're happy to talk more about returns. Let's see. You've got a couple more. So, Melissa, you talked about FBA, and we had a couple questions about this. A lot of our merchants are doing, you know, FBA freight, these big shipments. Do you have any update on updating our FBA freight integration? Similar to our b to b flows, we continue to make investments from our from a dashboard perspective and then also visibility for inventory availability. So I'd love to understand more from Nicole and, like, what is the what's the specific need here? I was talking feed directly into our product road map. We continue, really transparency label application. The change in no longer supplying prep, and then how that impacts our merchants and making sure that we can provide some of those services upfront on their behalf are are all, in the works for those merchants that have been impacted for some of the changes, specifically, you know, on the FBA side. And we got another question about FBA right away. So, Melissa, can you share with Jennifer? She asked what is the SLA for FBA fulfillment, which is really our b to b SLA. Yeah. Our b two b SLA is three days. We we turn and burn and make sure that things are moving into the FDA network really fast. Can you speak to how quickly Amazon picks up? That I mean, that's variable based on the Amazon network. We we we book the appointments within three days, and then, you know, that it can be next day, and then sometimes we see Amazon delaying those pickups, you know, up to a week. And so it's kind of dependent if it's if it's being coordinated by Amazon, you know, what their backlog looks like. Makes sense. Okay. I y'all keep sending them. I see a couple of more. Okay. We have a question from an IPP merchant wondering when they'll see when exactly they'll see the new settings page. Yes. It is the new settings page is planned to release at the end of this month. So just I think I think the week after next is when the the notifications will go out for you to have that visibility. Awesome. Yeah. And if you're eager to get it turned on earlier, reach out to your account manager. I know we have a few merchants that have been testing it for a bit now to make sure we're perfecting it before rolling it out to all IPP merchants later this month. K. And, Nicole, thank you for adding more detail there. We'll re we'll reach out to you directly about the FBA freight. That's really good good details. Okay. I see a few other account specific questions. We'll follow-up with y'all directly. But if you, you know, think of anything after today's event, please reach out to, you know, me or Casey. We're happy to answer questions, chat more about these new features, and, you know, partnering with with ShipBob. And also this event, shortly after we wrap today, will be available on demand, so you can listen back, share with your colleagues. But thank you all so much for joining us today. Thank you, Casey and Melissa, for doing an amazing job at sharing our new releases. And, you know, thank you so much to the audience. This was great engagement today, amazing questions, and hope everybody has a good rest of their day. Thanks, everybody. Thank you.